How to file a complaint with PPFAS

Sun, 17 May 2026 00:00:00 +0000

A complaint and a query are different things, and the SEBI Investor Charter framework treats them differently. A query is a clarification with no allegation of wrongdoing. A complaint is a specific claim that the AMC (or its agents) failed to meet a regulated standard, supported by documentary evidence. The Investor Charter, introduced in 2021, codified the AMC’s response obligations and gave investors a structured escalation path. The first-level response SLA is 30 days. If PPFAS doesn’t resolve satisfactorily, SCORES and ODR come next.

Complaint on WebNotes

How to file a complaint with PPFAS