How to approve a UPI IPO mandate on Amazon Pay

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Amazon Pay includes a UPI payments capability within the Amazon Shopping app (and as a standalone Amazon Pay app). When your IPO bid’s UPI Virtual Payment Address is registered on Amazon Pay, the UPI mandate for the bid appears in the Money → Pending requests section. Unlike Google Pay and PhonePe, Amazon Pay does not push a visible notification for mandate requests by default; you need to proactively open the app and navigate to Pending requests to find and approve the mandate.

For the generic mandate approval flow see the generic mandate approval guide. For bid submission on Zerodha see the Kite web guide. For UPI ASBA background see the wiki article.

Step-by-step procedure

Open the Amazon or Amazon Pay app

Open the Amazon Shopping app on your phone and navigate to the Pay section, or open the Amazon Pay standalone app if you have it installed. Both surfaces expose the same UPI mandate functionality.

In the Amazon Pay section, tap Money in the bottom navigation bar. On the Money page, tap Pending requests. This section lists all pending UPI mandate requests, including the IPO mandate.

If the mandate is not visible, wait two to three minutes and pull-to-refresh the page. During peak IPO subscription days, mandate propagation to Amazon Pay can take a few extra minutes compared to other UPI apps.

Locate the IPO mandate card

The IPO mandate appears as a card with the mandate amount, issuer name (the IPO company or sponsor bank), and expiry date. If multiple pending requests exist, look for the one whose amount matches your IPO bid value.

Tap the mandate and review details

Tap the mandate card to open the detail view. Amazon Pay displays:

  • Payee/Issuer name, the IPO company name or sponsor bank.
  • Amount, the block amount.
  • Validity, the mandate end date.
  • Beneficiary, the sponsor bank.

Verify the issuer name matches the IPO you applied for and the amount matches your bid value (number of lots times lot size times upper price band).

Tap Approve and enter your UPI PIN

Tap the Approve button. The NPCI PIN entry screen appears. Enter your four- or six-digit UPI PIN.

Confirm success

Amazon Pay displays a mandate confirmation screen. The mandate confirmation also appears in your Amazon notifications feed (the bell icon on the Amazon home screen), which serves as a receipt. The lien on your bank account is placed within seconds.

Return to Zerodha Kite and navigate to Bids → Order history. The bid status updates to Mandate Accepted within thirty seconds.

What can go wrong

  • Pending requests shows no mandate even after several minutes. Amazon Pay sometimes has slower mandate propagation than Google Pay or PhonePe. Wait five minutes and refresh. If still absent after ten minutes, check whether your UPI VPA is registered on Amazon Pay (check under Pay → UPI → Manage VPAs).
  • Amazon Pay prompts for Amazon account password. Some versions of Amazon Pay require re-authentication before showing payment sections. Complete the re-authentication to access Pending requests.
  • Mandate amount does not match bid value. Do not approve. Contact your broker for clarification.
  • Approve button greyed out or mandate shows expired. The sponsor bank’s mandate offer may have timed out. Return to Kite, withdraw and re-submit the bid if the window is still open. See the mandate timeout guide.

References

  1. NPCI UPI 2.0 mandate specification, https://www.npci.org.in/what-we-do/upi/product-overview.
  2. NPCI Circular dated 8 September 2025, Enhancement of UPI Per-Transaction Limits for Capital Markets and Insurance Premium Categories.
  3. FAQs on UPI in Public Issue Process, SEBI, July 2019.
  4. Amazon Pay Help, UPI mandates, https://www.amazon.in/gp/help/customer/display.html.

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WebNotes Editorial Team

The WebNotes Editorial Team covers Indian capital markets, payments infrastructure and retail investor procedures. Every article is fact-checked against primary sources, principally SEBI circulars and master directions, NPCI specifications and the official support documentation published by the intermediary in question. Drafts go through a second-pair-of-eyes review and a separate compliance read before publication, and revisions are tracked against the SEBI and NPCI rule changes referenced in the methodology section.

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