How to approve a UPI IPO mandate on the bank's own UPI app

From WebNotes, a public knowledge base. Last updated 12 May 2026. Reading time ~7 min. Level: Beginner.

Key facts

Mandate location	UPI or Mandates section in the bank app (varies by bank)
Key advantage	Bank-own apps bypass third-party push notification chains; most reliable option during peak IPO subscription windows
Supported banks	SBI, HDFC Bank, ICICI Bank, Axis Bank, Kotak Mahindra Bank, and most scheduled commercial banks
Cutoff	5 PM IST on bid closing day

Every major scheduled commercial bank in India offers a mobile banking app with integrated UPI functionality. These bank-own apps can discover and process UPI mandate requests independently of third-party push notification routing, making them the most reliable option for approving an IPO mandate during peak subscription windows when Google Pay, PhonePe, and other third-party apps may experience notification delays.

This guide covers the mandate-approval procedure for the five most widely used bank UPI apps (SBI YONO, HDFC PayZapp, ICICI iMobile Pay, Axis Mobile, and Kotak Mobile Banking) and the general procedure applicable to all other bank apps.

For the generic mandate approval flow see the generic mandate approval guide. For bid submission on Zerodha see the Kite web guide. For the UPI ASBA mechanism see the wiki article.

Why use the bank’s own app

Third-party UPI apps (Google Pay, PhonePe, Paytm, etc.) receive mandate notifications via NPCI’s push notification system. During high-demand IPO subscription days, the notification pipeline can be congested, causing delays of five to thirty minutes. Bank-own apps poll the mandate queue directly from the bank’s core banking system, which bypasses the third-party notification chain and typically surfaces mandates faster and more reliably.

Additionally, some UPI VPAs created within a bank’s own app (for example, username@sbi) are by default registered on the bank’s own app rather than on Google Pay, even if the user has subsequently also added the VPA to Google Pay. In such cases, the mandate is routed to the bank’s app first.

General procedure (applicable to all bank apps)

Open the bank’s mobile banking app

Open the mobile banking app for the bank account linked to your UPI ID:

SBI, YONO SBI (available on Android and iOS).
HDFC Bank, HDFC Bank PayZapp or the HDFC Bank mobile banking app.
ICICI Bank, iMobile Pay.
Axis Bank, Axis Mobile.
Kotak Mahindra Bank, Kotak Mobile Banking app or Kotak 811.
Other banks, most banks offer a mobile app under the bank’s own brand name.

Sign in to the app with your net-banking credentials, MPIN, or biometric authentication, depending on the bank’s authentication model.

Navigate to the UPI or Mandates section

Bank apps label their UPI mandate section differently. The common navigation paths:

Bank	Navigation path
SBI YONO	UPI → Pending requests
HDFC Bank (PayZapp)	UPI → Mandates → Pending
ICICI iMobile Pay	UPI → Mandate Management → Pending
Axis Mobile	UPI → Mandates → Pending approval
Kotak Mobile Banking	Payments → UPI → Manage mandates

For banks not listed here, look for UPI, Payments, or Mandates in the app’s navigation menu or search bar. The mandate approval section is usually distinct from the regular fund-transfer UPI section.

Find the pending IPO mandate

Within the UPI or Mandates section, look for pending mandate approvals or requests. The IPO mandate appears as a card showing:

The mandate amount (your bid value at the upper price band).
The issuer or payee name (the IPO company or sponsor bank).
The mandate validity period.

If the mandate does not appear, wait two minutes and refresh. Bank-own apps typically surface mandates within two to five minutes of bid submission.

Tap the mandate and review details

Tap the mandate card to open the detail view. Verify:

Issuer name matches the IPO you applied for.
Amount matches your bid value (lots times lot size times upper price band).
Mandate type is Block or One-time block (not Recurring).
Validity is consistent with the listing timeline (typically listing date plus one or two working days).
Beneficiary is a recognised sponsor bank name.

If any detail is incorrect or the mandate type shows Recurring, do not authorise. Contact your broker for clarification.

Tap Approve or Authorise and enter your UPI PIN

Tap the Approve or Authorise button (the exact label varies by bank app). The NPCI-rendered PIN entry screen appears. Enter your four- or six-digit UPI PIN.

Confirm success and verify on Kite

The bank app displays a mandate confirmation screen. The lien on your bank account is placed immediately. Return to Zerodha Kite and navigate to Bids → Order history. The bid status updates to Mandate Accepted within thirty seconds.

Bank-specific notes

SBI YONO

SBI YONO surfaces the mandate in UPI → Pending requests. SBI YONO also sends an SMS notification to the registered mobile number when a new mandate request arrives. The SMS arrives within one minute of bid submission and includes the mandate amount and a deep link to the YONO app.

HDFC Bank PayZapp

HDFC Bank PayZapp and the HDFC Bank app both surface mandates. If you use HDFC Bank as your primary bank for IPO applications, PayZapp is recommended over the older HDFC Bank app for mandate management because it has a cleaner UPI mandate UI.

ICICI iMobile Pay

iMobile Pay labels the mandate section Mandate Management. The pending mandate shows under Pending within that section. iMobile Pay also sends an SMS and an in-app notification when a new mandate arrives.

Axis Mobile

Axis Mobile uses the path UPI → Mandates → Pending approval. Axis Bank sends a push notification to Axis Mobile when a new mandate is received, unlike some other bank apps that rely only on polling.

Kotak Mobile Banking / Kotak 811

Kotak’s UPI mandate section is under Payments → UPI → Manage mandates. The pending IPO mandate appears in the Pending tab within that section.

Using the bank app as a fallback

If you applied using a VPA on Google Pay or PhonePe and the mandate notification has not arrived after fifteen minutes, open your bank’s own app and check the UPI mandates section there. The mandate is discoverable in the bank’s system regardless of which third-party UPI app your VPA is primarily registered on. Approving it in the bank app produces the same lien as approving it in Google Pay or PhonePe.

What can go wrong

Mandate not in the bank app even after 10 minutes. The mandate may have timed out at the sponsor bank. Return to Kite, withdraw and re-submit the bid if the window is still open.
Bank app shows mandate but UPI PIN fails. Reset your UPI PIN via the Forgot UPI PIN option in the bank app. Bank apps typically require debit card last six digits plus OTP or a branch-verified mobile OTP.
Mandate type shows Recurring. Do not authorise. An IPO mandate should be a one-time block. Contact your broker.

References

NPCI UPI 2.0 mandate specification, https://www.npci.org.in/what-we-do/upi/product-overview.
NPCI Circular dated 8 September 2025, Enhancement of UPI Per-Transaction Limits for Capital Markets and Insurance Premium Categories.
FAQs on UPI in Public Issue Process, SEBI, July 2019.
SBI YONO Help Centre, UPI Mandates, https://www.yonodirect.sbi.
ICICI Bank, iMobile Pay UPI guide, https://www.icicibank.com/mobile-banking.

Reviewed and published by

WebNotes Editorial Team

The WebNotes Editorial Team covers Indian capital markets, payments infrastructure and retail investor procedures. Every article is fact-checked against primary sources, principally SEBI circulars and master directions, NPCI specifications and the official support documentation published by the intermediary in question. Drafts go through a second-pair-of-eyes review and a separate compliance read before publication, and revisions are tracked against the SEBI and NPCI rule changes referenced in the methodology section.

Last reviewed: 12 May 2026
Conflicts of interest: WebNotes is independent. No relationship with any broker, registrar or bank named in this article.