How to approve a UPI IPO mandate on Paytm

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When your IPO bid’s UPI Virtual Payment Address is registered on Paytm, the UPI mandate for that bid appears in the Pending UPI requests section under UPI & Payments in the Paytm app. An important note: the IPO mandate is a UPI bank-account mandate, not a Paytm Wallet transaction. The lien is placed on your linked savings bank account via UPI, irrespective of any Paytm Wallet balance.

For the generic mandate approval flow see the generic mandate approval guide. For bid submission on Zerodha see the Kite web guide. For UPI ASBA background see the wiki article.

Step-by-step procedure

Watch for the push notification

Within thirty seconds of submitting the IPO bid, Paytm sends a push notification labelled Block Funds for IPO or Mandate Request. Tap the notification to navigate to the pending mandate.

If push notifications are disabled, proceed to open the app manually.

Open Paytm and tap UPI & Payments

Open the Paytm app. On the home screen, locate and tap the UPI & Payments tile. On some versions of Paytm, this is accessible from the bottom navigation bar or a grid tile labeled UPI or Payments.

Tap Pending UPI requests

Inside the UPI & Payments section, tap Pending UPI requests. The IPO mandate appears as a card here showing the amount, issuer name, and expiry. Some Paytm users also find the pending mandate in the Notifications section of the app; the mandate is the same object discoverable in either location.

If the mandate is not visible, wait two minutes and pull-to-refresh. During high-demand IPO windows, mandate propagation can take a few minutes.

Tap the mandate card and review details

Tap the mandate card to open the detail view. Paytm displays:

  • Payee/Issuer name, the IPO company name or sponsor bank.
  • Amount, the block amount equal to your bid value at the upper price band.
  • Validity, the end date of the mandate.
  • Beneficiary, the sponsor bank handling the issue.

Verify the issuer name matches the IPO you applied for and the amount matches your expected block value.

Tap Authorise and enter your UPI PIN

Tap the Authorise button. The NPCI-rendered PIN entry screen appears. Enter your four- or six-digit UPI PIN. Note that the lien is placed against your linked bank account (not the Paytm Wallet); ensure your bank account has sufficient available balance.

Confirm success

Paytm displays a mandate success confirmation. The lien on your bank account is placed within seconds. Return to Zerodha Kite, navigate to Bids → Order history, and confirm the bid status reads Mandate Accepted.

Paytm Money users

If you use Paytm Money (Paytm’s stock-broking platform) to apply for an IPO, the mandate workflow is the same but is also cross-referenced within the Paytm Money app’s own IPO module. If you applied through Zerodha and use Paytm as your UPI app, you only need to approve the mandate in the Paytm UPI section, not in Paytm Money.

What can go wrong

  • Pending UPI requests shows no mandate. Wait two minutes and refresh. Check that your UPI VPA is registered on Paytm (check under UPI & Payments → Manage UPI IDs).
  • Paytm Wallet balance is deducted, not bank balance. This should not happen for an IPO mandate. The mandate should debit from a linked bank account. If Paytm is attempting to use Wallet balance for the block, contact Paytm support.
  • Authorise button greyed out. The mandate may have timed out. Return to Kite, withdraw and re-submit the bid if the window is still open.

References

  1. NPCI UPI 2.0 mandate specification, https://www.npci.org.in/what-we-do/upi/product-overview.
  2. NPCI Circular dated 8 September 2025, Enhancement of UPI Per-Transaction Limits for Capital Markets and Insurance Premium Categories.
  3. FAQs on UPI in Public Issue Process, SEBI, July 2019.
  4. Paytm Support, UPI mandates, https://paytm.com/care.

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WebNotes Editorial Team

The WebNotes Editorial Team covers Indian capital markets, payments infrastructure and retail investor procedures. Every article is fact-checked against primary sources, principally SEBI circulars and master directions, NPCI specifications and the official support documentation published by the intermediary in question. Drafts go through a second-pair-of-eyes review and a separate compliance read before publication, and revisions are tracked against the SEBI and NPCI rule changes referenced in the methodology section.

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