How-to TPIN CDSL Recovery

How to recover a forgotten CDSL T-PIN on Zerodha

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A forgotten CDSL T-PIN is a common issue when a Zerodha client tries to sell CDSL-held shares and cannot complete the eDIS T-PIN + OTP flow . The recovery is straightforward via CDSL myeasi .

Conflict-of-interest disclosure. This guide is published by WebNotes Editorial Team for informational purposes. WebNotes has no commercial relationship with Zerodha or CDSL.

Step-by-step procedure

Six steps per the procedure infobox. The notes below cover the online flow, offline alternatives, and security points.

Online flow via CDSL myeasi

  1. Visit web.cdslindia.com/myeasi .
  2. Click “Forgot password / T-PIN” link.
  3. Enter:
    • 16-digit BO ID (demat number).
    • PAN.
  4. CDSL sends OTP to your registered mobile.
  5. Enter OTP to verify.
  6. New T-PIN is generated and sent to your mobile and email.
  7. Use the new T-PIN immediately for your sell order.

Verify the new T-PIN works

Test with a small sell order to ensure the new T-PIN is working:

  1. Place a small sell on Kite.
  2. Enter the new T-PIN in the eDIS flow.
  3. Confirm OTP.
  4. Verify the order processes.

If it works, save the T-PIN securely (offline notes; never plain-text on mobile).

Offline alternative

If the online flow fails (e.g., registered mobile is unavailable):

  1. Contact Zerodha Support via Console > Support.
  2. Provide your demat number and verify identity.
  3. Zerodha coordinates with CDSL to facilitate T-PIN reset.
  4. Resolution typically takes 1-2 working days.

Through Zerodha support (sometimes faster)

Zerodha can sometimes initiate the T-PIN recovery on the user’s behalf:

  • Submit a ticket via Console > Support > Demat-related.
  • Zerodha verifies your identity and submits to CDSL.
  • CDSL processes and sends new T-PIN.

This path is useful when the registered mobile or email is the issue.

Security after recovery

After regeneration:

  • Update registered mobile / email with CDSL if they were the cause of the issue.
  • Note new T-PIN in a secure location.
  • Never share T-PIN with anyone, including support staff (Zerodha and CDSL never ask for it).
  • Verify the recovery channel (only CDSL myeasi or verified Zerodha support).

Phishing risk

Beware of phishing during T-PIN recovery:

  • Only use web.cdslindia.com or verified Zerodha pathways.
  • Don’t enter T-PIN on any site that isn’t CDSL myeasi.
  • Be suspicious of “support agents” calling about T-PIN; legitimate flows are user-initiated.

See also

External references

References

  1. CDSL, T-PIN reset and recovery process, cdslindia.com.
  2. Zerodha Support, Forgot T-PIN flow, support.zerodha.com.
  3. SEBI, Demat account authorisation framework, sebi.gov.in.

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WebNotes Editorial Team

The WebNotes Editorial Team covers Indian capital markets, payments infrastructure and retail investor procedures. Every article is fact-checked against primary sources, principally SEBI circulars and master directions, NPCI specifications and the official support documentation published by the intermediary in question. Drafts go through a second-pair-of-eyes review and a separate compliance read before publication, and revisions are tracked against the SEBI and NPCI rule changes referenced in the methodology section.

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Conflicts of interest
WebNotes is independent. No relationship with any broker, registrar or bank named in this article.