How-to support ticket no login public support form otp verification forgot credentials

How to create a Zerodha ticket without logging in

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Yes, you can create a Zerodha support ticket without logging in. On the support portal at support.zerodha.com, open the help article that matches your issue, tap Create ticket, select No at the login prompt, enter an email address, describe the problem, attach any files, submit, and enter the OTP sent to that email to verify and create the ticket. The OTP replaces the password as your proof of identity.

The no-login route exists for the moments when login is exactly what you cannot do. You may have forgotten your password or user ID , lost access to your 2FA , be a prospective client with no account yet, or have a closed account that no longer signs in. In all of these, the normal create-ticket flow would dead-end at the login step. The no-login path routes around it by verifying you through an email OTP instead, so a support channel stays open even when your credentials do not work.

This guide covers when to use the no-login route, the flow step by step including the OTP verification that actually creates the ticket, which email to use and why it matters, how tracking works without a logged-in My tickets view, and the trade-off in speed for account-specific issues.

Conflict-of-interest disclosure. This guide is published by the WebNotes Editorial Team for informational purposes and is written independently. WebNotes operates a Zerodha account-opening referral programme, disclosed on the pages that carry the referral link; this guide does not carry it and earns no referral commission from the procedure described here.

Step-by-step procedure

The numbered box above gives the sequence. The sections below expand when this route fits, the No-at-login choice, the email that anchors the ticket, and the OTP step that actually creates it.

1. When to use the no-login route

Use the no-login route whenever logging in is not an option. The clearest cases: you have forgotten your Kite password or user ID and need help recovering access; you have no login credentials because the account is mid-setup; you are a prospective client researching before opening an account; or your account is closed and no longer authenticates. For an account you can log into, prefer logging in, the team then sees your account and answers faster, as covered in how to create a ticket at Zerodha .

2. Find the article and tap Create ticket

Go to support.zerodha.com and search for the article closest to your issue, the same as the logged-in flow. The Create ticket button sits at the foot of the article, and the article sets the team it reaches, so pick the most specific one. Scroll to the bottom and tap Create ticket. The form opens regardless of whether you have an account, which is what makes the no-login path possible.

3. Select No from the login drop-down

When the prompt asks whether you would like to log in, “If you have a Zerodha account, we can help you more effectively. Would you like to log in?”, select No from the drop-down. This is the branch that lets you proceed without credentials. The prompt’s wording is honest about the trade-off: logging in helps the team more, but No keeps the channel open when you cannot sign in.

4. Enter your email ID

Enter an email address you can access right now. This address does double duty: it receives the OTP that creates the ticket, and it receives every later update on the case. Use an email you check, not a throwaway. If you have a Zerodha account but cannot log in, use the email registered on it, so the support team can match the ticket to your client ID and pull the relevant record. A mismatched email makes an account-specific issue slower to resolve.

5. Describe the issue and attach files

Type the query under Describe your issue in detail. Be specific: if you have an account, include the client ID, registered mobile, and any error or order reference, since the team cannot read them off a login session. Tap Choose file to attach evidence, up to six files, each under 5 MB; the attach-files guide covers the routes and the large-file workaround handles anything bigger.

6. Submit and verify with the OTP

Tap Create ticket. Zerodha sends a one-time password to the email you entered; enter it and tap Verify. This step matters more than it looks: the ticket is created only after the OTP is verified. If you skip it or the code does not arrive, no ticket exists. Check the inbox and the spam folder for the code. Once verified, save the ticket number from the confirmation email, and follow the case through the update emails to that address.

Tracking a no-login ticket

A no-login ticket is tracked entirely by email. The logged-in My tickets view lists tickets tied to a signed-in account, so it will not show a ticket raised without logging in. Instead, every status change arrives as an email to the address you provided, carrying the latest reply and the ticket reference in the subject. Replying to that email threads straight back onto the same ticket. Keep the confirmation email with the ticket number; it is your only handle on the case, since you cannot pull it up on the portal. This is also why the email you choose at step four matters, it is the entire tracking channel.

The trade-off, and when login is worth recovering

The no-login route keeps a channel open, but it is slower for anything account-specific. Without a login, the team cannot see your ledger, holdings, or order book, so they may have to confirm your identity and the facts before acting, adding at least one reply cycle. For a general query, a question before opening an account, or a documentation request, that cost is trivial. For an account-specific problem you keep hitting, it is often worth recovering login first: reset the Kite password , recover the user ID , or reset 2FA , then raise the ticket logged in. The no-login ticket and the credential recovery are complementary: use the no-login ticket to get help recovering access, and switch to logged-in tickets once access is back.

See also

External references

References

  1. Zerodha support, Can I create a ticket without logging in to my Zerodha account? (as of 20 June 2026): search article, Create ticket, select No, enter email, attach file, submit, verify OTP.
  2. Zerodha support, How do I create a ticket at Zerodha? (as of 20 June 2026): the logged-in flow and the login prompt wording, attachment limits, 48-working-hour response.
  3. Zerodha investor charter (as of 20 June 2026): grievance redressal and the Compliance Officer contact complaints@zerodha.com .

Related articles

Frequently asked questions

Can I create a ticket without logging in to my Zerodha account?
Yes. On support.zerodha.com, open the article matching your issue, tap Create ticket, select No at the login prompt, enter an email, describe the issue, attach any files, submit, and enter the OTP sent to that email to verify and create the ticket.
When should I use the no-login ticket route at Zerodha?
Use it when you have forgotten your credentials, cannot log in for any reason, are a prospective client without an account yet, or have a closed account. For an account you can log into, logging in gets a faster, account-aware reply.
How is a no-login Zerodha ticket verified?
By an email OTP. After you submit the ticket, Zerodha sends a one-time password to the email you entered; you enter it and tap Verify. The ticket is created only once the OTP is verified, so the email must be one you can access.
Which email should I use for a no-login ticket?
Use an email you can open immediately, since the OTP and every update go there. If you have a Zerodha account but cannot log in, use the email registered on it, so the team can match the ticket to your client ID.
Can I track a ticket I raised without logging in?
Yes, through the update emails Zerodha sends to the email you provided; replying to them threads onto the same ticket. The logged-in My tickets view will not show it, because that view lists tickets tied to a signed-in account.
Is a no-login ticket slower than a logged-in one?
For account-specific issues, yes. Without a login, the team cannot see your ledger, holdings, or orders directly and may need to confirm details, adding a cycle. For a general query or before an account exists, the no-login route is the right one.
I forgot my Zerodha password. Can I still raise a ticket?
Yes. Use the no-login route to raise the ticket by email and OTP. Separately, you can reset access through the Kite user-ID and password recovery flows; the no-login ticket is for getting help while you cannot sign in.

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