How-to
SEBI SCORES
regulatory grievance
How to file a SEBI SCORES complaint for mutual fund issues
SEBI SCORES (Complaints Redress System) is the regulatory escalation for unresolved mutual fund grievances. Investors should exhaust AMC and AMFI channels first. SCORES is binding on regulated entities; SEBI directs compliance.
Conflict-of-interest disclosure. This guide is published by WebNotes Editorial Team for informational purposes. WebNotes has no commercial relationship with SEBI or any AMC. No affiliate commission is earned.
Step-by-step procedure
See the procedure infobox above.
What SCORES handles
| Category | Examples |
|---|---|
| Mutual fund | Operational, scheme-related, transmission, KYC |
| Stock broker | Demat / trade-related |
| AMC compliance | Material breach of regulations |
| Insurance | IRDAI-related (separate but cross-listed) |
| Other capital market | Rights issue, FPI, etc. |
For MF issues: SCORES is the appropriate channel post-AMC + AMFI.
Filing checklist
- PAN registered on SCORES.
- AMC complaint reference (Stage 1).
- AMFI complaint reference (Stage 2).
- Detailed description (3-5 paragraphs).
- Evidence: emails, statements, screenshots.
- Requested resolution.
SEBI’s investigation
| Step | Detail |
|---|---|
| Forward complaint to AMC | Within 7 days |
| AMC responds | Within 21-30 days |
| Investor accepts / rejects | Within 30 days |
| SEBI’s review on rejection | Variable; can extend |
| SEBI’s order / directions | If breach found |
Most complaints resolved without formal SEBI order (AMC complies after escalation).
Stages where SCORES helps
| Issue | SCORES utility |
|---|---|
| AMC unresponsive | Forces response |
| AMC denies clearly meritorious claim | SEBI directs remedy |
| AMC delays beyond SLA | Accountability |
| Regulatory breach (KYC, disclosure) | SEBI may inspect AMC |
Limitations
- Not for trading losses / market risk (your investment decisions).
- Not for performance disputes (scheme returns).
- Not for tax disputes (separate channels).
- Not for fraud where police / EOW needed.
Verify your issue fits SCORES framework.
See also
- How to file an AMC complaint (MF)
- How to file AMFI grievance (MF)
- How to file ombudsman complaint (MF)
- How to file NCDRC complaint (MF)
- How to file RBI complaint (bank-related MF)
- How to file broker grievance (MF)
- How to use social media for grievance escalation
- How to fix CAS discrepancies
- How to fix KYC on hold or rejected
- Investor grievance escalation matrix
- SEBI SCORES
- AMFI Grievance Redressal
- Banking Ombudsman
- Mutual funds in India
- AMFI
- SEBI
External references
References
- SEBI Investor Grievance Redressal mechanism.
- SEBI (Mutual Funds) Regulations, 1996.
- AMFI Best Practice Guidelines.