How-to
CAS error
folio discrepancy
How to fix discrepancies in your mutual fund CAS
CAS discrepancies are rare but require systematic resolution when they occur. The escalation path is clear: AMC → RTA → AMFI → SEBI SCORES. Most are resolved at the AMC level within 7-10 working days.
Conflict-of-interest disclosure. This guide is published by WebNotes Editorial Team for informational purposes. WebNotes has no commercial relationship with any AMC, RTA, or platform. No affiliate commission is earned.
Step-by-step procedure
See the procedure infobox above.
Common discrepancy types and remedies
| Discrepancy | Likely cause | Remedy |
|---|---|---|
| Folio missing from CAS | Pre-PAN folio; mis-linked KYC | Use MITRA; PAN link request to AMC |
| Wrong unit count | RTA processing error; corporate-action mis-application | AMC service ticket with cross-references |
| NAV mismatch | Cut-off rule applied differently than expected | Verify per applicable NAV cut-off; usually no error |
| Missing capital gains entry | Capital gains summary not in this CAS variant | Use AMC’s capital gains statement |
| Old transaction shown as recent | Reposting (e.g., adjustment); usually legitimate | Verify with AMC |
| Duplicate transactions | Processing replay; rare | AMC service ticket immediately |
| Wrong scheme name | Folio re-categorisation post merger | Verify against AMC’s communication |
| Bank debit but no folio entry | Processing-stuck or rejected | Wait T+3; if persists, contact AMC |
| Cost basis mismatch | FIFO computation; switch / bonus adjustment | Per AMC’s tax statement |
Escalation matrix
Level 1: AMC Investor Service
- Email + phone
- Response within 7-10 working days
- SOP: provide folio + transaction reference + evidence
Level 2: AMC Compliance Officer
- If Level 1 unresolved within 15 working days
- Available via AMC's grievance redressal portal
Level 3: RTA (CAMS / KFin)
- For RTA-processing issues
- email or phone
Level 4: AMFI Grievance Redressal
- Industry-level escalation
- amfiindia.com > Investor Corner
Level 5: SEBI SCORES
- scores.gov.in
- Regulatory escalation
- SEBI investigates; binding directions
SEBI SCORES details
SCORES (SEBI Complaints Redress System):
- Online complaint filing at scores.gov.in.
- 30-day acknowledgment, 90-day target resolution.
- Free for investors.
- Tracks complaint status.
- SEBI directs the regulated entity to resolve.
Use SCORES only after Levels 1-4 are exhausted. Frivolous complaints can be dismissed.
Typical resolution timeline
| Discrepancy type | Typical resolution |
|---|---|
| Missing folio | 1-3 weeks (PAN linkage); longer for pre-PAN |
| Wrong unit count | 7-10 working days |
| NAV cut-off explanation | 2-3 working days (confirmatory) |
| Capital gains correction | 1-2 weeks before tax filing |
| Duplicate transactions | 5-7 working days |
| Reversal request | 2-4 weeks |
See also
- How to generate CAS (MF)
- How to read CAS
- How to reconcile CAS with folios
- How to retrieve forgotten MF folios
- How to link folio to PAN (MF)
- How to consolidate folios at same AMC
- How to merge multiple folios
- How to add old folio to platform
- How to fix KYC on hold or rejected
- How to verify your first investment was successful
- How to handle STT on MF redemption
- How to compute XIRR for MF portfolio
- How to review MF portfolio annually
- Consolidated Account Statement
- Statement of Account (MF)
- Capital gains statement (MF)
- SEBI SCORES
- Investor grievance escalation matrix
- CAMS
- KFin Technologies
- AMFI
- SEBI
- Mutual funds in India
External references
References
- SEBI (Mutual Funds) Regulations, 1996.
- SEBI SCORES framework.
- AMFI Best Practice Guidelines on grievance redressal.
- SEBI Master Circular for Mutual Funds.