How-to email delivery spam filter whitelist office email blocked update email IP reputation

How to fix not receiving emails from Zerodha

From WebNotes, a public knowledge base. Last updated . Reading time ~11 min. Level: Beginner.

If you are not receiving emails from Zerodha, the cause is almost always on the delivery side, not Zerodha’s: the mail is in a spam, junk, promotions or archived folder; your email domain (often an office domain) is blocking it; your inbox is full; a forwarding rule is diverting it; or your registered email is wrong or outdated. Zerodha sends few emails by design, so a quiet inbox is sometimes normal, but a genuinely missing statement or alert is usually one of these fixable causes.

This guide walks the checks in order, from the folder sweep to whitelisting Zerodha’s authorised domains , explains the office-domain blocking that catches many salaried investors, and shows when to stop troubleshooting and simply update your registered email to a reliable personal address.

Conflict-of-interest disclosure. This guide is published by the WebNotes Editorial Team for informational purposes and is written independently. WebNotes operates a Zerodha account-opening referral programme, disclosed on the pages that carry the referral link; this guide does not carry it and earns no referral commission from the procedure described here.

Step-by-step procedure

The numbered box above gives the sequence. The detail below expands the two checks that resolve most cases: where the mail actually went, and why an office domain silently drops it.

1. Check spam, junk, promotions and archive folders

Start by assuming the mail arrived and was misfiled. Per Zerodha’s support page, mail may have been archived automatically, deleted by mistake, marked as spam or junk, or moved to a specific folder by a rule. Search every folder, not just the inbox, for the sender domain. In Gmail, also check the Promotions and Updates tabs and the All Mail view; a search for zerodha.com OR zerodha.net surfaces anything that landed anywhere.

2. Mark Zerodha mail as not spam and whitelist the domains

If you find a Zerodha email in spam or junk, mark it “not spam” so your provider learns to trust the sender. Then add Zerodha’s authorised domains to your safe-sender list or whitelist: zerodha.com and its zerodha.net mailer subdomains such as reportsmailer.zerodha.net and alertsmailer.zerodha.net. Whitelisting at the domain level catches statements, alerts and Coin mail alike. Note that some providers still drop whitelisted mail into spam intermittently, in which case marking individual messages “not spam” is the more reliable signal.

3. Check for forwarding rules and shared access

A forwarding rule can redirect Zerodha mail to another address before you ever see it, and anyone with access to your mailbox could be deleting it. Review your email’s filters and forwarding settings for any rule matching zerodha, and check the account’s recent-activity or connected-devices view for access you do not recognise. Unexpected access is a security issue in its own right; if you find it, secure the mailbox and then your trading account .

4. Free up a full inbox

A mailbox at capacity bounces incoming mail. Zerodha’s page flags that if you have used about 99% of your inbox storage, delivery fails; the fix is to delete old emails or large Drive files to free space. For Gmail and similar, storage is shared across mail and Drive, so clearing large attachments or Drive files both help. After freeing space, have Zerodha resend the statement or trigger the relevant email again.

5. Suspect an office or blocking domain

This is the cause that catches salaried investors. Zerodha notes that office or external email domains can block its mail, and that this commonly happens when you register an office email ID. Corporate mail filters often quarantine or silently drop bulk broker mail, and you may have no visibility into it. If you can, ask your IT team to allow Zerodha’s domains; if you cannot, the practical fix is to stop using the office address for your broker account.

6. Update your registered email at Zerodha

When the address is wrong, outdated, or on a blocking domain, update your registered email through Zerodha’s change-email process , the same flow used to change your registered mobile and email. Moving to a reliable personal email resolves the office-domain and many spam problems at once. It also clears a delivery block: after repeated failures to an address, Zerodha blocks that email ID for 30 days to protect its sending IP reputation, and a working address restores delivery.

The 30-day delivery block

One cause is worth understanding because it makes the silence look total. When an email provider repeatedly rejects mail to an address (a full inbox, a blocking domain, a bouncing server), Zerodha blocks that email ID for 30 days to preserve the reputation of the IP it sends from. During that block, no Zerodha emails reach you at all, which can look like Zerodha has stopped sending entirely.

The fix has two parts. First, remove the underlying cause: free the inbox, get the domain unblocked, or switch to a personal address that accepts the mail. Second, wait out or pre-empt the block by updating to a working email, which gives Zerodha a fresh address to deliver to. Sending mail to an address that keeps bouncing only re-triggers the block, so fixing the cause before the address is reused is what makes delivery stick.

When a quiet inbox is normal

Not every gap is a fault. Zerodha sends few proactive emails by design; founder Nithin Kamath has publicly described a deliberate policy of minimal notifications, sending only essential mail. So if you are not seeing marketing or frequent nudges, that is the intended behaviour, not a delivery failure. The mails that should always arrive are the regulatory and transactional ones: the weekly statement , contract notes , and account or trade alerts . If one of those is missing, work the checks above; if only promotional volume is low, nothing is wrong.

A related point: if you receive an email that looks like Zerodha but you are unsure, the issue is verification, not delivery. Check the sender domain and never act on a login link, per how to verify whether an email is genuinely from Zerodha . Missing genuine mail and receiving fake mail are opposite problems with different fixes.

See also

External references

References

  1. Zerodha support, Why am I not receiving emails from Zerodha? (folder misfiling; office-domain blocking; 99% full inbox; forwarding rules; 30-day delivery block to preserve IP reputation; update registered email), as of 20 June 2026.
  2. Zerodha support, How to verify if the email from Zerodha is genuine? (authorised sender-domain list to whitelist).
  3. Zerodha support, How do I change my registered mobile number and email ID? (registered-email update route).
  4. SEBI master circular for stockbrokers, provisions on client communication and statements.
  5. Nithin Kamath, public statements on Zerodha’s minimal-notification policy.

Related articles

Frequently asked questions

Why am I not receiving emails from Zerodha?
Common reasons are the mail landing in spam, junk, promotions or an archived folder, an office or external domain blocking it, a full inbox at 99% storage, a forwarding rule diverting it, or a wrong or outdated registered email. A 30-day delivery block after repeated failures also stops mail.
Why do Zerodha emails go to my office email's spam or get blocked?
Office email domains often block or filter broker mail, which Zerodha notes commonly happens when you register an office email ID. If you cannot get your IT team to unblock Zerodha’s domains, update your registered email to a personal address instead.
How do I whitelist Zerodha emails?
Mark a found Zerodha email as not spam, then add Zerodha’s authorised domains, such as zerodha.com and its zerodha.net mailer subdomains, to your safe-sender or whitelist. Get the exact domain list from Zerodha’s verify-genuine-email support page.
Why did Zerodha stop sending emails to me entirely?
After repeated delivery failures to an address, Zerodha blocks that email ID for 30 days to preserve its sending IP reputation, during which no emails arrive. Updating to a working email, and fixing the cause of the failures, restores delivery.
How do I update my registered email at Zerodha?
Update it through Zerodha’s change-email process, which is the same flow used to change your registered mobile number and email. A reliable personal email avoids the office-domain blocking and spam problems that cause missed mail.
Could a full inbox stop Zerodha emails?
Yes. If your mailbox is at about 99% of its storage, incoming mail bounces, including from Zerodha. Delete old emails or large attachments and Drive files to free space, then have the email resent.

Reviewed and published by

WebNotes Editorial Team

The WebNotes Editorial Team covers Indian capital markets, payments infrastructure and retail investor procedures. Every article is fact-checked against primary sources, principally SEBI circulars and master directions, NPCI specifications and the official support documentation published by the intermediary in question. Drafts go through a second-pair-of-eyes review and a separate compliance read before publication, and revisions are tracked against the SEBI and NPCI rule changes referenced in the methodology section.

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Conflicts of interest
WebNotes is independent. No relationship with any broker, registrar or bank named in this article.