How-to support ticket track ticket ticket status my tickets zerodha support portal

How to track a Zerodha ticket

From WebNotes, a public knowledge base. Last updated 20 June 2026. Reading time ~9 min.

Key facts

Where to track	Track tickets on support.zerodha.com, which opens the My tickets list once you sign in
The ticket number	Issued when you create the ticket and emailed to your registered address; it identifies the case in every reply and escalation
Two channels	The My tickets view on the portal, and the ticket-update emails Zerodha sends to your registered address
Response time to expect	Within 48 working hours per Zerodha's stated service level; working hours exclude weekends and exchange holidays
If it stalls	Reply on the same ticket rather than open a new one, then escalate to the Compliance Officer and SEBI SCORES if unresolved
Cost	Free

Procedure

Open Track tickets on the support portalGo to support.zerodha.com and tap Track tickets. This is the entry point to the status view; the support home page and Kite or Console deep-link into the same portal.
Sign in with your Zerodha credentialsLog in with your Zerodha user ID and password, completing the external TOTP or SMS OTP. Signing in is what links the view to your tickets, including those raised while logged in.
Open My ticketsGo to My tickets to see every ticket you have raised, each with its current status, the latest reply, and the date it was last updated. The most recent activity sits at the top.
Read the status and the latest replyOpen a ticket to read its full thread, including the support team’s replies and any request for more information. The status shows whether it is open, awaiting your reply, or resolved.
Reply or attach on the same ticketIf the team has asked for more detail, reply within the same ticket and attach evidence under 5 MB through Choose files. Keeping the thread single avoids splitting the case across tickets.
Track updates by email tooEvery status change also arrives as an email to your registered address. Replying to that email threads back onto the same ticket, so you can track and respond without opening the portal.

To track a Zerodha support ticket, go to support.zerodha.com, tap Track tickets, and sign in with your Zerodha credentials to open My tickets, where every ticket you have raised is listed with its current status and latest reply. Zerodha also emails each status change to your registered address, so you can follow a ticket from the portal or from your inbox.

A ticket number is the spine of the whole support and grievance system. Zerodha issues it the moment you create a ticket and emails it to your registered address with a copy of your query. From then on, that number identifies the case in every reply, and it is the proof you began at the right rung if the matter later escalates to the exchange and to SEBI SCORES . Tracking is not just curiosity about progress; it is how you know when the team has asked for more information, when a 48-working-hour window has lapsed, and when it is time to escalate.

This guide covers the My tickets view and how to read a status, the two tracking channels of portal and email, what the ticket number does, the response time to expect, and the disciplined way to chase a stalled ticket without splitting it into duplicates.

Conflict-of-interest disclosure. This guide is published by the WebNotes Editorial Team for informational purposes and is written independently. WebNotes operates a Zerodha account-opening referral programme, disclosed on the pages that carry the referral link; this guide does not carry it and earns no referral commission from the procedure described here.

Step-by-step procedure

The numbered box above lists the sequence. The sections below expand the My tickets view, how to read and act on a status, and the email channel that runs in parallel.

Go to support.zerodha.com and tap Track tickets. Sign in with your Zerodha user ID and password, completing the external TOTP or SMS OTP. The support portal is a separate surface from Kite and Console , but both deep-link into it, so a help menu in either app lands you on the same Track tickets page. Signing in is what binds the view to your account; without it the portal cannot show tickets tied to your client ID.

2. Open My tickets and read the status

Go to My tickets. The list shows every ticket you have raised, each with its current status, the most recent reply, and the date it was last updated, newest activity first. Open a ticket to read its full thread. The status tells you where the case stands: open and with the team, awaiting your reply, or resolved. If the team has asked a question, the ticket will show as needing your input, which is the most common reason a ticket “goes quiet”, it is actually waiting on you, not on Zerodha.

3. Reply or attach on the same ticket

When the team has asked for more detail, reply inside the same ticket. Add evidence with Choose files, keeping each file under 5 MB; the attach-files guide covers the routes and the large-file workaround handles anything bigger. Do not open a fresh ticket for the same issue. A duplicate splits the conversation across two threads, confuses the queue, and does not move you forward, because the queue is first-in, first-out within a team and a new ticket starts at the back.

4. Track updates by email

Every status change also arrives as an email to your registered address, carrying the latest reply and the ticket reference in the subject line. Replying to that email threads straight back onto the same ticket, so you can track progress and respond entirely from your inbox if you prefer. This email channel is also how you follow a ticket raised through the no-login route , where there is no logged-in My tickets list to show it.

What the ticket number does

The ticket number is more than a tracking handle. SEBI’s grievance framework expects an investor to approach the intermediary first, and the ticket number is the dated record that you did. When a ticket is unresolved and you escalate, you carry that number to the Compliance Officer, to the exchange grievance portal, and into the SEBI SCORES complaint. Each rung wants to see that the earlier rung was attempted, and the ticket number, with its creation date, is the proof. Keep the number and the creation email; they are the entry point to the entire escalation ladder .

Response time and when to escalate

Zerodha states a reply within 48 working hours. Working hours exclude weekends and exchange holidays, so a Friday-evening ticket may first update the following working day, and a ticket raised around a long settlement weekend can take longer. High-volume events, such as a large IPO allotment or a market-wide issue, stretch the queue.

If a ticket passes a reasonable window with no substantive reply, or the resolution is unsatisfactory, the next step is escalation, not a duplicate ticket. Write to the Compliance Officer at complaints@zerodha.com with the ticket number, client ID, and a one-line summary. If that does not resolve it, the ladder continues to the exchange grievance portal, then to SEBI SCORES , which gives the entity 21 calendar days to file an action-taken report, and finally to SMART ODR . The full sequence and the timelines at each level are in how to file an investor grievance against Zerodha .

What can go wrong

Thinking a quiet ticket is ignored: it is usually awaiting your reply. Open it on My tickets and check whether the team asked a question.
Opening a duplicate to chase progress: a new ticket splits the case and starts at the back of the queue. Reply on the existing ticket instead.
Losing the ticket number: it is the reference for every escalation. Keep the creation email; the number is in it.
Tracking a no-login ticket on My tickets: that view lists logged-in tickets only. Follow a no-login ticket through the update emails instead.
Escalating with no prior ticket: SCORES expects the intermediary to be approached first. Track and exhaust the ticket before escalating, and carry its number forward.
Replying to an old update email: start from the most recent ticket email so the reply threads onto the live case.

External references

References

Zerodha support, How to attach files while responding to a ticket? (as of 20 June 2026): Track tickets, sign in, My tickets, reply and Choose files.
Zerodha support, How do I create a ticket at Zerodha? (as of 20 June 2026): ticket number issued at creation, 48-working-hour response.
SEBI circular SEBI/HO/OIAE/OIAE_IAD-A/P/CIR/2023/145 dated 31 July 2023, Redressal of investor grievances through the SCORES platform: 21-day action-taken-report timeline and approaching the intermediary first.

Frequently asked questions

How do I track the status of a Zerodha ticket?

Go to support.zerodha.com, tap Track tickets, and sign in with your Zerodha credentials to open My tickets. Every ticket you have raised is listed there with its current status and latest reply. Status changes also arrive by email to your registered address.

Where is the My tickets view at Zerodha?

It is on the support portal. Tap Track tickets on support.zerodha.com and sign in; the My tickets list then shows your tickets, statuses, and the date each was last updated, with the most recent activity at the top.

What is a Zerodha ticket number and where do I find it?

It is the reference Zerodha issues when you create a ticket, sent to your registered email along with a copy of your query. It identifies the case in every later reply and in any escalation to the exchange or SEBI SCORES.

How long should a Zerodha ticket take to update?

Zerodha states a response within 48 working hours. Working hours exclude weekends and exchange holidays, so a ticket raised before a long weekend may not update until the following working day. High-volume periods can stretch this.

My Zerodha ticket has not been answered. What do I do?

Reply on the same ticket rather than open a new one, since a duplicate splits the case and does not jump the queue. If it stays unresolved past a reasonable time, escalate to the Compliance Officer at complaints@zerodha.com and then to SEBI SCORES.

Can I track a ticket I raised without logging in?

Yes, through the ticket-update emails sent to the email you entered, since those carry the thread and the reference. The My tickets view on the portal lists tickets tied to your logged-in account, so a no-login ticket is best followed by email.

How do I escalate a ticket that is not being resolved?

First reply on the ticket itself. If the resolution is unsatisfactory, write to the Compliance Officer at complaints@zerodha.com with the ticket number, then escalate to the exchange grievance portal and SEBI SCORES, which gives the entity 21 days to file an action-taken report.

Reviewed and published by

WebNotes Editorial Team

The WebNotes Editorial Team covers Indian capital markets, payments infrastructure and retail investor procedures. Every article is fact-checked against primary sources, principally SEBI circulars and master directions, NPCI specifications and the official support documentation published by the intermediary in question. Drafts go through a second-pair-of-eyes review and a separate compliance read before publication, and revisions are tracked against the SEBI and NPCI rule changes referenced in the methodology section.

Last reviewed: 20 June 2026
Conflicts of interest: WebNotes is independent. No relationship with any broker, registrar or bank named in this article.