Guides
A growing collection of how-to guides and reference notes.
- How to respond to a Zerodha email asking you to authorise your holdings
Without DDPI, a delivery sale needs you to authorise the holdings via CDSL TPIN; complete it through the email link before 7:00 PM the same day so the trade settles.
- How to reset the Zerodha support code (ZPin)
Reset the Zerodha support code, the four-digit ZPin that authenticates you on a call to support, through Console after an OTP check. View it in Kite or Console.
- How to remove the temporary OTP on Kite
You cannot remove the OTP login step on Kite; SEBI and NSE mandate 2FA. You can switch the temporary OTP for an authenticator TOTP under Password & security.
- How to recover a Zerodha account when you lost both email and mobile
Lost access to both your registered email and mobile at Zerodha? Update contact details first via an e-signed account modification and CDSL KYC form, ticket, and IPV, then reset.
- How to recover a lost TOTP on Zerodha Kite
Lost your phone or deleted the authenticator? Reset on Kite via Forgot user ID or password, verify with email or SMS OTP, then re-enrol TOTP under Method 2.
- How to recover a forgotten Kite PIN
Forgot your 6-digit Kite PIN? Reset it through Forgot user ID or password, verify by OTP, and set a fresh PIN. The PIN is your second factor, not the password.
- How to reactivate a voluntarily deactivated Zerodha account
An account closed on your own request cannot be reactivated; you must open a fresh Zerodha account. This differs from dormant reactivation, which uses re-KYC.
- How to raise a Zerodha ticket after the account is closed
Closed your Zerodha account and cannot log in? Create a ticket on support.zerodha.com, select No at the login prompt, enter your old email, and verify with an OTP.
- How to open a Zerodha account for a visually impaired or illiterate person
Opening a Zerodha demat and trading account for a visually impaired, blind, or illiterate person: the CDSL thumb-impression and witness provisions, the read-out of the Rights and Obligations document, and the offline route.
- How to open a Zerodha account for a differently-abled person
Opening a Zerodha demat and trading account for a differently-abled person: SEBI's reasonable-accommodation provisions, the guardian route under the National Trust and Mental Health Acts, documentary requirements, and the offline path.
- How to log in to Zerodha when your mobile is lost
Lost your registered mobile and cannot get the SMS OTP? Set up a TOTP authenticator to log in to Kite, then update your mobile number through the change-of-contact route.
- How to log in to Zerodha Console
Log in to Console at console.zerodha.com with Login with Kite, using your Kite user ID, password, and app code. Console shares one credential set with Kite.
- How to improve IPO allotment chances
What genuinely improves IPO allotment odds under SEBI's lottery: one application per PAN, applying at cut-off, family PANs, minimum-lot maths, and avoiding rejection.
- How to get support for a Zerodha Orbis account
Orbis is the third-party custodian Zerodha maps to an NRI NRO account for F&O. Raise Orbis CP-code issues through the NRI support desk, not the main ticket queue.
- How to freeze and unfreeze your Zerodha demat account
Freeze your own Zerodha CDSL demat account or specific ISINs against debit, credit, or both using the freeze/unfreeze request form, then lift the freeze the same way.
- How to fix the IP address outside India error at Zerodha
Zerodha halts a resident account opening when it reads your IP as outside India: a VPN, a foreign network, or genuine NRI status. Here is the fix per cause.
- How to fix the Invalid TOTP error on Zerodha Kite
The Invalid TOTP error on Kite is a device clock drift. Set your authenticator phone to automatic or network-provided time, enter a fresh 30-second code, and retry.
- How to fix not receiving emails from Zerodha
Check spam and other folders, whitelist Zerodha's authorised domains, clear a full inbox, and update a wrong or office email; office domains often block Zerodha mail.
- How to fix no login credentials from Zerodha after account opening
No Zerodha welcome or login email after 48 working hours points to an incomplete application or rejected documents. Check spam and your email, then ticket.
- How to fix Kite logging out when switching apps
Kite logs out when you switch to copy a TOTP because the OS power saver kills it in the background. Turn off Low Power Mode, set Kite to Not optimised, or use device lock.
- How to fix an IPO refund not received on Zerodha
ASBA funds still blocked after IPO non-allotment on Zerodha: the bank-side unblock timeline, why it stalls, and how to escalate to the SCSB, registrar and SEBI.
- How to fix a Zerodha account pending activation at the exchanges
Pending for activation at the exchanges means the NSE, BSE, or MCX is still registering your UCC. It takes 1 to 3 working days; escalate after that.
- How to fix a Zerodha account on hold for signature mismatch
A Zerodha application on hold for signature mismatch clears via a self-declaration for minor differences or couriered forms for major ones, within 3 to 15 days.
- How to fix a PAN barred from opening a Zerodha account
A PAN barred from opening a Zerodha account has four causes: inoperative PAN, a KRA-flagged PAN, a PAN already mapped to an account, or a SEBI debarment.
- How to fix a DigiLocker or Aadhaar OTP failure during Zerodha onboarding
Why the DigiLocker or Aadhaar OTP fails during Zerodha account opening: a mobile not seeded with Aadhaar at UIDAI, UIDAI or DigiLocker downtime, a ported number or DND, with the UIDAI mobile-update and offline-KYC fixes.
- How to find your Zerodha account details
Find your Zerodha client ID, demat BO ID, DP ID, demat ID, bank account and active segments in Console at console.zerodha.com/account and Account, Demat.
- How to file an investor grievance against Zerodha
File a grievance against Zerodha along the SEBI ladder: a support ticket, the Compliance Officer, the exchange, SEBI SCORES with its 21-day timeline, then SMART ODR.
- How to enable device lock on the Kite app
Enable device lock on the Kite app by setting an OS screen lock (PIN, pattern, or biometric) and tapping Enable now at login. It is the mandatory 2FA, not a login PIN.
- How to enable biometric login on Kite (Touch ID, Face ID, fingerprint)
Enable biometric login on Kite by setting a fingerprint or Face ID in your phone settings, then tapping Enable now at Kite login. The OS holds the biometric; PIN is the fallback.
- How to empanel Zerodha as a broker for a company or institution
The empanelment route for a company, NBFC or treasury to approve Zerodha Broking as a panel broker: the broker-side due-diligence pack, board resolution, signatory KYC, beneficial-ownership disclosure and RMS limits.