Account Blocked on WebNotes

How to respond when Zerodha emails asking you to re-submit documents

Sat, 20 Jun 2026 00:00:00 +0000

When Zerodha emails asking you to re-submit documents, verify the email’s sender domain first, then submit the requested documents through a support ticket at support.zerodha.com within 30 days; once valid documents are submitted the account is unblocked within 48 working hours, and if you miss the 30-day window the account is blocked until you do submit. The request is legitimate where it comes from a Zerodha domain and routes you to a ticket; it is a phishing attempt where it comes from a lookalike domain or asks for your password, OTP or a payment.

Zerodha multiple incorrect 2FA notification

Sat, 20 Jun 2026 00:00:00 +0000

The Zerodha multiple incorrect 2FA notification is an alert sent to your registered email and current device when several wrong two-factor authentication entries are made on your Kite login, and the account is blocked after 5 incorrect 2FA entries. The notification warns that the 2FA was entered incorrectly and that your password may be compromised, because whoever was entering the 2FA had already cleared the password stage to reach it. If you made the failed attempts yourself, a credential reset restores access; if you did not, the alert is telling you someone else got as far as your second factor.