How to attach files to a Zerodha ticket

Sat, 20 Jun 2026 00:00:00 +0000

To attach a file to a Zerodha support ticket, tap Choose file in the create-ticket form and add up to six files, each smaller than 5 MB, or, on an existing ticket, open Track tickets and My tickets on the support portal, tap Choose files and then Reply, or reply to the ticket-update email with the file attached. The 5 MB per-file limit applies on every route.

Evidence is what turns a slow ticket into a fast one. A screenshot of the exact error, a contract note showing the trade, or a bank statement showing a debit lets the support team resolve the matter in the first reply instead of writing back to ask for proof. The mechanics differ slightly depending on whether you are creating a fresh ticket or adding to an open one, and the format of the reply, portal versus email, changes which button you press; the constraints, six files and 5 MB each, do not change.

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How to attach files to a Zerodha ticket