Complaint on WebNotes

How to create a support ticket at Zerodha

Sat, 20 Jun 2026 00:00:00 +0000

To create a support ticket at Zerodha , open the help article that matches your issue on the support portal at support.zerodha.com, scroll to the bottom, tap Create ticket, choose whether to log in, describe the problem in the Describe your issue in detail box, attach up to six files under 5 MB each, and submit. Zerodha issues a ticket number and replies within 48 working hours.

The ticket is Zerodha’s primary support channel, ahead of the phone line, because it leaves a written, trackable record of the query and routes it to the team that owns the topic. Zerodha does not run a single open contact form on its home page; instead the Create ticket button sits at the foot of each help article, so the article you choose sets the ticket’s category and the team it lands with. That design is the single thing most people get wrong, and it is the reason a ticket sometimes feels misrouted: the category came from the article, not from anything you typed.

SCORES portal for mutual fund complaints

Mon, 18 May 2026 00:00:00 +0000

SEBI SCORES (SEBI Complaints Redress System) is the official online portal operated by SEBI for investors to file complaints against mutual fund AMCs, distributors, RTAs, custodians and other SEBI-regulated intermediaries. The portal centralises grievance redressal across the Indian securities markets, providing investors a single channel to escalate issues that have not been resolved at the intermediary level.

For mutual fund investors, SCORES is the escalation path when:

An AMC has not responded to a transaction-related complaint within the prescribed timeline.
A distributor has engaged in mis-selling or other regulatory violations.
An RTA has failed to process transactions correctly.
General regulatory violations have been observed.

SCORES is part of a layered grievance-redressal framework that also includes the AMFI Investor Grievance Matrix , SEBI SMART ODR for arbitration, and the SEBI Investor Protection Fund for compensation in specific cases.

How to file a complaint with PPFAS

Sun, 17 May 2026 00:00:00 +0000

A complaint and a query are different things, and the SEBI Investor Charter framework treats them differently. A query is a clarification with no allegation of wrongdoing. A complaint is a specific claim that the AMC (or its agents) failed to meet a regulated standard, supported by documentary evidence. The Investor Charter, introduced in 2021, codified the AMC’s response obligations and gave investors a structured escalation path. The first-level response SLA is 30 days. If PPFAS doesn’t resolve satisfactorily, SCORES and ODR come next.