How to recover a Zerodha account when you lost both email and mobile

Sat, 20 Jun 2026 00:00:00 +0000

If you have lost access to both your registered email and your registered mobile number at Zerodha , you recover the account by updating your contact details first, then resetting the password; you cannot reset the password until the new email and mobile are live, because every reset OTP is sent to those channels. The update runs through an e-signed account modification form and a CDSL KYC form, a support ticket, and an In-Person Verification video check. Zerodha updates the contact details within 72 working hours after successful verification, and only then can you reset the password and re-enable two-factor authentication.

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How to recover a Zerodha account when you lost both email and mobile