Dormant Account on WebNotes

How to respond when Zerodha emails asking you to update KYC details

Sat, 20 Jun 2026 00:00:00 +0000

When Zerodha emails asking you to update your KYC details, verify the email’s sender domain first, then update the details yourself by logging in to account.zerodha.com , clicking Complete Rekyc, and working through the flow; the account reactivates within 48 working hours of completing every step. The request is legitimate where it comes from a Zerodha domain and routes you to log in and complete Re-KYC yourself; it is phishing where it comes from a lookalike domain or asks you to enter your password or OTP into a link.

How to unblock a blocked Kite account

Sat, 20 Jun 2026 00:00:00 +0000

Kite blocks your account after five incorrect password attempts, and the block clears only when you reset your login credentials; there is no separate unblock button. Completing the Forgot user ID or password flow sets a new password and unblocks the account automatically. The same applies to a block from repeated incorrect two-factor authentication entries. This guide walks the reset-to-unblock flow, and separates it from two states people confuse with a login block: account dormancy, and a risk-management or suspicious-activity freeze, each of which has a different fix.

How to reactivate a dormant Zerodha account

Tue, 12 May 2026 00:00:00 +0000

A Zerodha trading account becomes dormant when there has been no debit transaction (purchase, pledge, or fund transfer out) for a period of 12 consecutive months. This is consistent with SEBI ’s guidelines on classification of trading accounts and the corresponding requirements of stock exchanges. A dormant account retains its holdings; securities in the linked CDSL demat account are not affected, and the account is not closed. However, the ability to place new orders is suspended until the account is reactivated.