In-Person Verification on WebNotes

How to recover a Zerodha account when you lost both email and mobile

Sat, 20 Jun 2026 00:00:00 +0000

If you have lost access to both your registered email and your registered mobile number at Zerodha , you recover the account by updating your contact details first, then resetting the password; you cannot reset the password until the new email and mobile are live, because every reset OTP is sent to those channels. The update runs through an e-signed account modification form and a CDSL KYC form, a support ticket, and an In-Person Verification video check. Zerodha updates the contact details within 72 working hours after successful verification, and only then can you reset the password and re-enable two-factor authentication.

How to respond when Zerodha emails asking you to update KYC details

Sat, 20 Jun 2026 00:00:00 +0000

When Zerodha emails asking you to update your KYC details, verify the email’s sender domain first, then update the details yourself by logging in to account.zerodha.com , clicking Complete Rekyc, and working through the flow; the account reactivates within 48 working hours of completing every step. The request is legitimate where it comes from a Zerodha domain and routes you to log in and complete Re-KYC yourself; it is phishing where it comes from a lookalike domain or asks you to enter your password or OTP into a link.

How to enable the camera for In-Person Verification (IPV) on Zerodha

Fri, 19 Jun 2026 00:00:00 +0000

In-Person Verification (IPV) is the live photo and video check that the Securities and Exchange Board of India (SEBI) requires for every new broker-client relationship in India, and it is the one step in Zerodha account opening where a working camera is not optional. This guide explains how to grant camera access for IPV on Chrome, Edge, Firefox and Safari, and inside the Kite app on iOS and Android, and how to clear the camera failures that most often stall the session: a denied permission, another app holding the camera, a browser blocking access, and poor lighting.

How to complete in-person verification (IPV) for mutual fund KYC

Tue, 19 May 2026 00:00:00 +0000

In-person verification (IPV) is the traditional offline KYC method for mutual funds. Under SEBI’s KYC framework, IPV is the original verification standard; Aadhaar OTP eKYC and video KYC are alternatives that satisfy the same regulatory requirement.

IPV is mandatory or preferable in specific scenarios where Aadhaar OTP cannot be completed or where the investor prefers in-person interaction.

Conflict-of-interest disclosure. This guide is published by WebNotes Editorial Team for informational purposes. WebNotes has no commercial relationship with any KRA, AMC, RTA, or service centre operator. No affiliate commission is earned from KYC services.

How to do Zerodha IPV (in-person verification) via video

Tue, 12 May 2026 00:00:00 +0000

This guide explains how to complete the mandatory in-person verification (IPV) step during Zerodha account opening using the video-based verification feature, as required by SEBI for all new broker-client relationships in India.

Step-by-step procedure

Step 1: Understand the IPV requirement

SEBI mandates in-person verification for all new trading and demat account relationships. The objective is to confirm that the person applying is the same individual whose documents were submitted. Zerodha fulfils this through an automated video verification session, which is recorded and retained by Zerodha for compliance purposes.