Zerodha SMART ODR

Mon, 11 May 2026 00:00:00 +0000

SEBI SMART ODR (Securities Market Automated Resolution Tribunal for Online Dispute Resolution) is a technology-enabled online dispute resolution platform introduced by SEBI in 2023. It provides investors with a structured pathway for resolving disputes with SEBI-registered intermediaries, including stock brokers and depository participants, through facilitated online mediation and, where mediation fails, through binding online arbitration. Zerodha Broking Limited, as a SEBI-registered broker (see Zerodha SEBI registration) and CDSL depository participant (see Zerodha CDSL DP code), is a mandatory participant in the SMART ODR framework for complaints filed by its clients.

Mediation on WebNotes

Zerodha SMART ODR