How to fix a failed PAN verification during Zerodha account opening

Fri, 19 Jun 2026 00:00:00 +0000

A Zerodha account application will not move past the identity stage until the permanent account number clears verification. Zerodha checks the PAN you enter against the Income Tax Department database in real time through the KYC Registration Agency network. When that check returns an error, the sign-up stalls at the PAN step and no fee, eKYC, or e-sign step opens until it is resolved. This guide covers the three documented causes of the failure, a name or date-of-birth mismatch with the Income Tax record, an inoperative PAN, and a PAN that is not linked to Aadhaar, and the exact sequence to clear each one.

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How to fix a failed PAN verification during Zerodha account opening