SCORES on WebNotes

AMFI investor grievance escalation matrix

Tue, 12 May 2026 00:00:00 +0000

The AMFI investor grievance escalation matrix is the structured framework that defines the sequence of complaint redressal channels available to mutual fund investors in India when they have a grievance against an asset management company (AMC), a registrar and transfer agent (RTA), or an AMFI-registered distributor. The matrix is published by the Association of Mutual Funds in India (AMFI) and reflects the interplay between AMC-level complaint handling, AMFI’s own quasi-regulatory oversight, SEBI’s SCORES platform, and the Securities Appellate Tribunal for unresolved disputes.

SEBI SCORES

Mon, 11 May 2026 00:00:00 +0000

SEBI SCORES (an acronym for SEBI Complaints Redress System) is the online platform maintained by the Securities and Exchange Board of India for the receipt, routing, tracking, and resolution of complaints filed by investors against entities registered with or regulated by SEBI. Launched in 2011, SCORES centralised a complaint management function that had previously been handled through paper submissions and postal correspondence. A significantly upgraded version, SCORES 2.0, was introduced in 2023 with automated routing, revised timelines, and integration with the SMART ODR (Online Dispute Resolution) platform.

SEBI SCORES investor grievance: filing guide

Mon, 11 May 2026 00:00:00 +0000

The SEBI SCORES portal (scores.sebi.gov.in) is the official channel for filing investor complaints against entities regulated by the Securities and Exchange Board of India. This article explains who can file, what documents are required, how the complaint moves through the system under the SCORES 2.0 framework launched in 2023, and what options remain if SCORES does not produce a satisfactory resolution.

When to use SCORES

SCORES is appropriate when all of the following conditions apply:

Zerodha grievance redressal mechanism

Mon, 11 May 2026 00:00:00 +0000

Zerodha Broking Limited, as a SEBI-registered stock broker (registration number INZ000031633; see Zerodha SEBI registration), is required by SEBI to maintain a structured grievance redressal mechanism for its clients. This mechanism operates across multiple tiers, beginning with Zerodha’s own internal support system and escalating, if necessary, through exchange-level dispute resolution, SEBI’s SCORES platform, and SEBI’s SMART ODR (Online Dispute Resolution) portal. This article describes each tier of the mechanism, the regulatory basis for each, the timelines involved, and the practical steps available to a client with an unresolved complaint.

Zerodha on SCORES

Mon, 11 May 2026 00:00:00 +0000

SCORES (SEBI Complaints Redress System) is SEBI’s centralised online portal through which investors can file, track, and escalate complaints against any SEBI-registered intermediary, including stock brokers, depository participants, mutual fund houses, and listed companies. Zerodha Broking Limited, as a SEBI-registered broker (registration number INZ000031633; see Zerodha SEBI registration) and as a CDSL depository participant (code IN-DP-431-2019; see Zerodha CDSL DP code), is registered on SCORES as an intermediary and is required to respond to all complaints lodged against it through the portal within the timelines prescribed by SEBI.