Support Ticket on WebNotes

How to attach files larger than 5 MB to a Zerodha ticket

Sat, 20 Jun 2026 00:00:00 +0000

To attach a file larger than 5 MB to a Zerodha support ticket, upload it to Google Drive, open the file’s share settings, change access from Restricted to Anyone with the link, copy the link, and paste it into the ticket. Zerodha caps direct attachments at under 5 MB per file, so a cloud link is the documented workaround for anything bigger. Compressing or splitting the file under 5 MB is the alternative.

How to attach files to a Zerodha ticket

Sat, 20 Jun 2026 00:00:00 +0000

To attach a file to a Zerodha support ticket, tap Choose file in the create-ticket form and add up to six files, each smaller than 5 MB, or, on an existing ticket, open Track tickets and My tickets on the support portal, tap Choose files and then Reply, or reply to the ticket-update email with the file attached. The 5 MB per-file limit applies on every route.

Evidence is what turns a slow ticket into a fast one. A screenshot of the exact error, a contract note showing the trade, or a bank statement showing a debit lets the support team resolve the matter in the first reply instead of writing back to ask for proof. The mechanics differ slightly depending on whether you are creating a fresh ticket or adding to an open one, and the format of the reply, portal versus email, changes which button you press; the constraints, six files and 5 MB each, do not change.

How to claim a refund of an account opening fee at Zerodha

Sat, 20 Jun 2026 00:00:00 +0000

This guide explains how to claim a refund of an account opening fee at Zerodha and, just as importantly, when there is nothing to claim because no fee was charged. Resident-individual equity account opening has been free since 29 June 2024 (zerodha.com/charges, as of 20 June 2026), so most resident individuals who opened an account paid nothing and have no opening fee to recover. A refund applies only in specific cases: a duplicate payment, a charged application that was rejected or abandoned, or a charged non-individual or NRI fee that Zerodha’s terms allow to be refunded.

How to create a support ticket at Zerodha

Sat, 20 Jun 2026 00:00:00 +0000

To create a support ticket at Zerodha , open the help article that matches your issue on the support portal at support.zerodha.com, scroll to the bottom, tap Create ticket, choose whether to log in, describe the problem in the Describe your issue in detail box, attach up to six files under 5 MB each, and submit. Zerodha issues a ticket number and replies within 48 working hours.

The ticket is Zerodha’s primary support channel, ahead of the phone line, because it leaves a written, trackable record of the query and routes it to the team that owns the topic. Zerodha does not run a single open contact form on its home page; instead the Create ticket button sits at the foot of each help article, so the article you choose sets the ticket’s category and the team it lands with. That design is the single thing most people get wrong, and it is the reason a ticket sometimes feels misrouted: the category came from the article, not from anything you typed.

How to create a Zerodha ticket without logging in

Sat, 20 Jun 2026 00:00:00 +0000

Yes, you can create a Zerodha support ticket without logging in. On the support portal at support.zerodha.com, open the help article that matches your issue, tap Create ticket, select No at the login prompt, enter an email address, describe the problem, attach any files, submit, and enter the OTP sent to that email to verify and create the ticket. The OTP replaces the password as your proof of identity.

The no-login route exists for the moments when login is exactly what you cannot do. You may have forgotten your password or user ID , lost access to your 2FA , be a prospective client with no account yet, or have a closed account that no longer signs in. In all of these, the normal create-ticket flow would dead-end at the login step. The no-login path routes around it by verifying you through an email OTP instead, so a support channel stays open even when your credentials do not work.

How to raise a Zerodha ticket after the account is closed

Sat, 20 Jun 2026 00:00:00 +0000

To raise a Zerodha ticket after your account is closed, go to support.zerodha.com, open the help article that matches your need, tap Create ticket, and select No at the login prompt, since a closed account no longer logs in. Enter the email that was registered on the closed account, describe the request with your former client ID, submit, and verify the ticket with the OTP sent to that email.

Closing a trading and demat account ends your login, but it does not end your need for support. Final statements, the capital-gains report for the year you traded, a residual balance left in the ledger, a duplicate contract note for an old trade, or simple proof that the account was closed can all be needed months after the account is gone, often at tax-filing time. Because the normal create-ticket flow offers a login that a closed account cannot complete, the route is the no-login path: you identify yourself by your old registered email and an OTP rather than by signing in.

How to respond when Zerodha emails asking you to re-submit documents

Sat, 20 Jun 2026 00:00:00 +0000

When Zerodha emails asking you to re-submit documents, verify the email’s sender domain first, then submit the requested documents through a support ticket at support.zerodha.com within 30 days; once valid documents are submitted the account is unblocked within 48 working hours, and if you miss the 30-day window the account is blocked until you do submit. The request is legitimate where it comes from a Zerodha domain and routes you to a ticket; it is a phishing attempt where it comes from a lookalike domain or asks for your password, OTP or a payment.

How to track a Zerodha ticket

Sat, 20 Jun 2026 00:00:00 +0000

To track a Zerodha support ticket, go to support.zerodha.com, tap Track tickets, and sign in with your Zerodha credentials to open My tickets, where every ticket you have raised is listed with its current status and latest reply. Zerodha also emails each status change to your registered address, so you can follow a ticket from the portal or from your inbox.

A ticket number is the spine of the whole support and grievance system. Zerodha issues it the moment you create a ticket and emails it to your registered address with a copy of your query. From then on, that number identifies the case in every reply, and it is the proof you began at the right rung if the matter later escalates to the exchange and to SEBI SCORES . Tracking is not just curiosity about progress; it is how you know when the team has asked for more information, when a 48-working-hour window has lapsed, and when it is time to escalate.