Zerodha Support Portal on WebNotes

How to attach files to a Zerodha ticket

Sat, 20 Jun 2026 00:00:00 +0000

To attach a file to a Zerodha support ticket, tap Choose file in the create-ticket form and add up to six files, each smaller than 5 MB, or, on an existing ticket, open Track tickets and My tickets on the support portal, tap Choose files and then Reply, or reply to the ticket-update email with the file attached. The 5 MB per-file limit applies on every route.

Evidence is what turns a slow ticket into a fast one. A screenshot of the exact error, a contract note showing the trade, or a bank statement showing a debit lets the support team resolve the matter in the first reply instead of writing back to ask for proof. The mechanics differ slightly depending on whether you are creating a fresh ticket or adding to an open one, and the format of the reply, portal versus email, changes which button you press; the constraints, six files and 5 MB each, do not change.

How to create a support ticket at Zerodha

Sat, 20 Jun 2026 00:00:00 +0000

To create a support ticket at Zerodha , open the help article that matches your issue on the support portal at support.zerodha.com, scroll to the bottom, tap Create ticket, choose whether to log in, describe the problem in the Describe your issue in detail box, attach up to six files under 5 MB each, and submit. Zerodha issues a ticket number and replies within 48 working hours.

The ticket is Zerodha’s primary support channel, ahead of the phone line, because it leaves a written, trackable record of the query and routes it to the team that owns the topic. Zerodha does not run a single open contact form on its home page; instead the Create ticket button sits at the foot of each help article, so the article you choose sets the ticket’s category and the team it lands with. That design is the single thing most people get wrong, and it is the reason a ticket sometimes feels misrouted: the category came from the article, not from anything you typed.

How to track a Zerodha ticket

Sat, 20 Jun 2026 00:00:00 +0000

To track a Zerodha support ticket, go to support.zerodha.com, tap Track tickets, and sign in with your Zerodha credentials to open My tickets, where every ticket you have raised is listed with its current status and latest reply. Zerodha also emails each status change to your registered address, so you can follow a ticket from the portal or from your inbox.

A ticket number is the spine of the whole support and grievance system. Zerodha issues it the moment you create a ticket and emails it to your registered address with a copy of your query. From then on, that number identifies the case in every reply, and it is the proof you began at the right rung if the matter later escalates to the exchange and to SEBI SCORES . Tracking is not just curiosity about progress; it is how you know when the team has asked for more information, when a 48-working-hour window has lapsed, and when it is time to escalate.