Zerodha customer care number
Zerodha customer care is reached primarily via the Zerodha Support ticket portal (the preferred channel). Phone-based support is offered with specific numbers for trading-related, account-related, and grievance escalations. This article is a contact reference; always verify the latest numbers on support.zerodha.com .
Primary channel: Support portal
The recommended channel for most issues:
Features:
- Knowledge base: Searchable articles for common issues.
- Ticket system: Submit specific issues; track status.
- Article-attached actions: Many articles offer self-service options.
- 24/7 accessible.
Tickets are typically responded to within 24-48 hours during trading days.
Phone numbers (subject to update)
Zerodha publishes specific numbers on its contact page . Approximate categories (verify current):
| Category | Number type |
|---|---|
| Trading helpdesk | Trading-hours dedicated line |
| Account / KYC issues | Account-team line |
| Grievance escalation | Compliance officer line |
| Toll-free line | Limited use |
Specific numbers change; always check the official Zerodha contact page for the current list.
Operating hours
- Trading helpdesk: 09:00 to 18:00 IST on trading days. Limited support on weekends.
- Account / KYC: 09:00 to 18:00 IST Monday-Friday.
- Grievance escalation: Standard business hours; SEBI’s escalation framework applies.
Holidays may have reduced staffing.
Escalation pathway
If a ticket is unresolved or escalation is needed:
- Reopen the ticket with explicit escalation request.
- Escalate to Compliance Officer (Zerodha publishes the CO’s details).
- SEBI SCORES portal (scores.gov.in ) for formal grievance.
- Exchange grievance portal (NSE / BSE specific).
The SCORES portal is the regulator-mandated grievance channel; serious or unresolved issues should be filed there.
What NOT to share
When contacting Zerodha support, never share:
- Your Kite password.
- TOTP / 2FA code.
- CDSL T-PIN.
- Any OTP.
Zerodha support never asks for these. Any caller asking for them is a phishing attempt; hang up and report to Zerodha.
Office address (for physical correspondence)
For escalation requiring physical mail:
Zerodha is headquartered in Bangalore. See Zerodha office address Bangalore for the postal address.
Compliance officer
Zerodha designates a Compliance Officer per SEBI requirements. Contact details (email and name) are published on the Zerodha website under “Disclosures and policies” or similar.
Investor charter
Zerodha publishes an Investor Charter per SEBI’s framework. The charter outlines:
- Services offered.
- Response time commitments.
- Escalation pathway.
- Investor rights.
Reading the charter helps frame expectations.
Documenting issues
When raising a support ticket, include:
- Specific trade reference / order ID.
- Timestamp.
- Screenshots (if applicable).
- Steps to reproduce (for technical issues).
- Your client ID and PAN (Zerodha verifies via these).
Well-documented tickets resolve faster.
See also
- Zerodha office address Bangalore
- Is Zerodha safe
- Is Zerodha listed on stock exchange
- Zerodha IPO when
- Zerodha hack and security incidents
- Zerodha insurance investor protection fund
- Investor Protection Fund (IPF) explained
- Zerodha 12-character user ID format
- Zerodha referral program (discontinued)
- Zerodha 60-day no-brokerage challenge
- How to look up your Zerodha client ID
- How to recover a forgotten CDSL T-PIN on Zerodha
- Zerodha eDIS T-PIN OTP
- Zerodha DIS slip
- Zerodha market timings
- Zerodha holiday list 2026
- Kite Holdings tab explained
- Kite Positions tab explained
- SCORES (SEBI grievance portal)
- Zerodha
- Zerodha Console
- Kite (Zerodha)
- Kite web
- Kite mobile app
- Zerodha Coin
- SEBI
External references
References
- Zerodha, Customer support channels and contact details, zerodha.com.
- SEBI, Investor grievance redressal framework, sebi.gov.in.
- SEBI, Investor charter requirements, sebi.gov.in.