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Payments UPI NPCI payments IMPS VPA UPI 2.0 UPI Lite UPI 123Pay Digital payments India fintech

Unified Payments Interface (UPI)

From WebNotes.in, a public knowledge base. Last updated . Reading time ~24 min.

The Unified Payments Interface (UPI) is India’s real-time retail payment system, operated by the National Payments Corporation of India (NPCI) as a payment system authorised by the Reserve Bank of India under the Payment and Settlement Systems Act 2007 , that moves money between bank accounts instantly through a mobile app using a UPI ID in place of an account number and IFSC.

UPI processed 24,161.69 crore transactions worth Rs 314.23 lakh crore in FY2025-26, against 1.78 crore transactions in FY2016-17, according to a Ministry of Finance reply in the Lok Sabha published by PIB on 20 July 2026 and PIB release 2302657 of 24 August 2026. In July 2026 it handled 2,365.8 crore transactions worth Rs 29.87 lakh crore across 741 live banks (PIB factsheet, 24 August 2026), and it carried 84 per cent of India’s digital payments by volume in FY2025-26.

For the retail investor, UPI is also the payment leg of the capital market. Every individual IPO bid up to Rs 5 lakh placed through a broker or other intermediary must be paid through a UPI mandate under SEBI circular SEBI/HO/CFD/DIL2/CIR/P/2022/45 of 5 April 2022, broker pay-ins and SIP instalments can run on it, and a merchant charge of 0.02 per cent on payments to mutual funds and brokers, announced for 15 October 2026, was postponed by NPCI on that date.

Launch and adoption, 2016 to 2026

UPI went live as a pilot on 11 April 2016 with 21 member banks, launched in Mumbai by RBI Governor Raghuram Rajan, and opened to the public from 25 August 2016, when banks began publishing UPI apps on the Google Play Store (Digital India portal; PIB factsheet, 24 August 2026). PIB records 90,000 transactions in August 2016, the first month of public use.

Before UPI, a retail customer had IMPS , which NPCI launched in 2010 and which needed the payee’s account number and IFSC or a mobile number and MMID; NEFT , which then settled in batches during banking hours; and RTGS for large values. Wallets were closed loops: money in one could not be paid to a customer of another. UPI put a common address and a common app interface over every bank’s account.

The growth record, from the PIB factsheet of 24 August 2026 and the Ministry of Finance reply of 20 July 2026:

Date or yearEvent or figure
11 April 2016Pilot launch with 21 banks
25 August 2016Public roll-out on bank apps
December 2016BHIM app launched by NPCI
2017Dynamic QR for merchant payments
16 August 2018UPI 2.0 launched in Mumbai by RBI Governor Urjit Patel
October 2019Monthly volume crosses 100 crore (one billion)
March 2022Monthly volume crosses 500 crore (five billion)
May 2026Monthly volume crosses 2,300 crore (2,320 crore)
July 20262,365.8 crore transactions, Rs 29.87 lakh crore, 741 banks

Source: PIB factsheet “UPI: Transforming India’s Payment Landscape”, 24 August 2026; PIB release 2302657, 24 August 2026; RBI Bulletin, 11 September 2018, for the UPI 2.0 launch.

The demonetisation of Rs 500 and Rs 1,000 notes announced on 8 November 2016 came 75 days after the public launch. NPCI’s monthly series for that period was not readable at a primary source, so no monthly figure for late 2016 is stated here.

How a UPI payment works

A UPI payment is an instruction from the payer’s app, through NPCI’s central switch, that debits the payer’s bank account and credits the payee’s account in real time, authorised by the payer’s registered device and UPI PIN. The payee never sees the payer’s account number, and the payer never needs the payee’s.

Participants

A UPI transaction involves up to five parties:

  1. The payer’s app, either a bank’s own app or a third-party application provider (TPAP) such as PhonePe, Google Pay or Paytm.
  2. The payer’s payment service provider (PSP) bank, which runs or sponsors the app and authenticates the payer. A TPAP operates only under the sponsorship of one or more PSP banks; see Payment Service Provider (PSP) bank .
  3. NPCI’s UPI switch, which resolves the UPI ID to an account, routes the debit and credit, and records the obligation for settlement.
  4. The remitter bank, where the payer’s account sits, which debits it.
  5. The beneficiary bank, where the payee’s account sits, which credits it.

Often the PSP bank and the account-holding bank are the same bank, which shortens the chain by one party.

The UPI ID

A UPI ID, also called a virtual payment address (VPA), takes the form name@handle. The handle identifies the PSP bank or app that issued it, and one bank account can carry several UPI IDs across several apps. To register, a customer selects the bank linked to the mobile number on record, and the app sends an SMS from that SIM to verify the device. The customer then sets a UPI PIN with debit card details and an OTP, or, since 2025, with Aadhaar-based face authentication (PIB factsheet, 24 August 2026).

Push, pull, QR and mandate flows

  • Push (pay): the payer enters the payee’s UPI ID, mobile number or account and IFSC, and approves with the UPI PIN.
  • Pull (collect): the payee, typically a merchant, sends a collect request, and the payer approves or declines it in the app. Approving a collect request authorises a debit from the payer. Secondary reports describe an NPCI notification, NPCI/UPI/OC/220/2025-26 of 29 July 2025, ending person-to-person collect requests from 1 October 2025; NPCI’s circulars could not be read at source, so that change is not stated here as confirmed.
  • QR: the payer scans a static or dynamic QR code that carries the payee’s UPI ID and, on a dynamic code, the amount.
  • Mandate: the payer authorises a future or recurring debit once. The one-time block mandate behind IPO applications and the recurring mandate behind UPI AutoPay both come from the mandate construct added in UPI 2.0. The full lifecycle is in UPI mandate and UPI 2.0 mandate explained .

Settlement

The customer sees money arrive in seconds, but banks settle among themselves later. NPCI computes each member bank’s net obligation across batches of UPI transactions, and the net amounts are settled through the banks’ settlement accounts at the RBI. The credit to the payee is final for the customer when it is shown; the interbank netting is invisible to both sides.

UPI against India’s other payment rails

RailOperatorReal-time to the customerAddressingTypical use
UPINPCIYesUPI ID, mobile number, QR, account and IFSCRetail person-to-person and merchant payments, IPO bids, SIPs
IMPSNPCIYesAccount and IFSC, or mobile and MMIDBank-app transfers
NEFTRBINo, half-hourly batchesAccount and IFSCSalaries, vendor payments, broker pay-ins
RTGSRBIYes, grossAccount and IFSCHigh-value transfers, Rs 2 lakh minimum
NACHNPCINo, scheduledMandateBulk debits, SIP and loan mandates

UPI and IMPS share NPCI’s infrastructure. The difference is the address layer: UPI lets a payer pay without ever knowing the payee’s bank.

Transaction limits by category

The general UPI limit is Rs 1 lakh per transaction, and from 15 September 2025 verified merchants in capital markets and insurance can receive Rs 5 lakh per transaction and Rs 10 lakh a day; IPO bids, RBI Retail Direct, tax payments, hospitals and educational institutions carry Rs 5 lakh. The RBI’s Statement on Developmental and Regulatory Policies of 8 December 2023 sets out the position before the 2025 revision:

the UPI transaction limit is capped at [Rs] 1 lakh, except a few categories like Capital Markets (AMC, Broking, Mutual Funds, etc.), Collections (Credit card payments, Loan re-payments, EMI), Insurance etc. where the transaction limit is [Rs] 2 lakh. In December 2021, the transaction limit for UPI payments for Retail Direct Scheme and for IPO subscriptions was increased to [Rs] 5 lakh.

CategoryPer-transaction limitInstrument
Person-to-person and general merchant paymentsRs 1 lakhRBI statement, 8 December 2023
Capital markets (AMCs, broking, mutual funds) and insurance, verified merchantsRs 5 lakh, Rs 10 lakh a day (Rs 2 lakh before 15 September 2025)NPCI circular, August 2025, effective 15 September 2025
Credit card bill paymentsRs 5 lakh, Rs 6 lakh a dayNPCI circular, August 2025, effective 15 September 2025
IPO applications (UPI ASBA)Rs 5 lakhNPCI/UPI/OC No. 127/2021-22, 9 December 2021
RBI Retail DirectRs 5 lakhRBI statement, 8 December 2023 (raised December 2021)
Hospitals and educational institutionsRs 5 lakhRBI statement, 8 December 2023
Tax payments and Government e-MarketplaceRs 5 lakhGovernor’s statement, 8 August 2024, para 34; NPCI circular, August 2025
UPI LiteRs 1,000 per payment, Rs 5,000 balanceRBI offline framework, updated 4 December 2024
UPI 123PayRs 10,000Raised in 2024 (PIB factsheet, 24 August 2026)

Per-transaction limits set by the RBI and NPCI. The 15 September 2025 figures are as reported by All India Radio (newsonair, 15 September 2025) from NPCI’s circular of August 2025, which could not be read at source. Banks can set lower limits for their own customers.

From 15 September 2025, NPCI allows merchant transactions of up to Rs 10 lakh a day in select verified categories (PIB feature “UPI: India’s Digital Revolution Goes Global”, September 2025). The categories named in the All India Radio report are insurance premiums, capital markets, travel, collections and the Government e-Marketplace; person-to-person transfers stay at Rs 1 lakh. The Ministry of Finance release of 15 September 2026 describes current limits as “generally ranging from [Rs] 1 lakh to [Rs] 5 lakh depending on the transaction category”, and adds that they are risk safeguards, not charging thresholds.

The per-transaction ceiling is separate from the daily limit, and the bank’s own published daily limit governs a given account.

Products and versions

UPI has been extended since 2016 from a single bank-account transfer into a set of products: mandates in UPI 2.0, offline small payments in UPI Lite, feature-phone access in UPI 123Pay, credit linked to UPI, and delegated payments in UPI Circle. Each is described from the PIB factsheet of 24 August 2026 unless another source is named.

UPI 2.0, 16 August 2018

RBI Governor Urjit Patel launched UPI 2.0 in Mumbai on 16 August 2018, in a speech printed in the RBI Bulletin of 11 September 2018 that named retail IPO applications as a new use. It added four features:

  • Invoice in the inbox, letting the payer see the bill before authorising.
  • Signed intent and QR, letting the payer’s app verify that a merchant’s QR or payment link is genuine.
  • Mandates, pre-authorised one-time or recurring debits.
  • Overdraft account linking, so a UPI payment can draw on an overdraft rather than a savings account.

UPI AutoPay

UPI AutoPay, the recurring form of the mandate, came between 2020 and 2022 and supports subscriptions, utility bills, insurance premiums, SIPs and EMIs. Its use for mutual funds is covered in UPI AutoPay for SIPs .

UPI 123Pay, 8 March 2022

UPI 123Pay serves feature-phone users through four channels: an interactive voice response number, an app on the feature phone, a missed-call method and proximity sound-based payment. PIB dates the launch to 8 March 2022. Its per-transaction limit was raised to Rs 10,000 in 2024. A dedicated entry is at UPI 123Pay .

UPI Lite

UPI Lite holds a small balance on the device and pays without a UPI PIN, which removes the bank’s core system from each small transaction. It runs under the RBI’s Framework for Facilitating Small Value Digital Payments in Offline Mode, RBI/2021-22/146 of 3 January 2022, which as updated on 4 December 2024 states: “For UPI Lite, the enhanced limits shall be [Rs] 1,000 per transaction with [Rs] 5,000 being the total limit.” The general offline limits under the same framework are Rs 500 per payment and Rs 2,000 in total. A dedicated entry is at UPI Lite .

Credit on UPI

The factsheet records the integration of credit cards with UPI between 2020 and 2022, and Credit Line on UPI in 2023, which lets a pre-sanctioned bank credit line act as the funding account. The RuPay credit card is the card that can be linked. The zero-MDR rule of 2020 described below named RuPay debit cards, BHIM-UPI and UPI QR codes, not credit cards.

UPI Circle, 2024

UPI Circle lets a primary user authorise secondary users to pay from the primary user’s bank account within limits the primary user sets. The RBI proposed delegated payments in the Governor’s Statement of 8 August 2024, para 35. The per-user limits are set in NPCI’s product rules, which could not be read at a primary source. A dedicated entry is at UPI Circle .

Biometric authentication, 2025

In 2025 NPCI introduced on-device authentication, letting a UPI payment be approved by the phone’s fingerprint or face unlock, and Aadhaar-based face authentication for setting the UPI PIN, aimed at first-time users, senior citizens and customers without a debit card.

Charges: zero MDR from 2020 and the 2026 framework

From 1 January 2020 the law barred banks from charging merchants a merchant discount rate (MDR) on BHIM-UPI and UPI QR payments; a framework announced on 15 September 2026 puts a 0.4 per cent MDR on merchant payments above Rs 2,000 while keeping person-to-person transfers and smaller merchant payments free, and NPCI postponed its 15 October 2026 start to after Diwali.

The zero-MDR regime, 1 January 2020

The zero MDR was set by statute, not by the RBI or NPCI. Section 10A of the Payment and Settlement Systems Act 2007, read with Section 269SU of the Income-tax Act 1961 , barred a bank or system provider from charging MDR on payments to a covered business by RuPay debit card, BHIM-UPI and UPI QR code, from 1 January 2020 (CBDT Circular 32/2019, 30 December 2019).

The government incentive scheme

Banks and apps were compensated through a Central Government incentive scheme for RuPay debit cards and low-value BHIM-UPI merchant payments. The scheme figures, all from PIB releases:

YearApproved outlayActual payout (RuPay debit, BHIM-UPI)Source
FY2021-22Rs 1,300 crore, approved 15 December 2021Rs 1,389 crore (Rs 432 crore, Rs 957 crore)PIB 1781727; PIB 2112771
FY2022-23Rs 2,600 crore, approved 11 January 2023Rs 2,210 crore (Rs 408 crore, Rs 1,802 crore)PIB 1890314; PIB 2112771
FY2023-24Not stated in the releases readRs 3,631 crore (Rs 363 crore, Rs 3,268 crore)PIB 2112771
FY2024-25Rs 1,500 crore, UPI only, approved 19 March 2025Not yet published in the releases readPIB 2112771

Outlays and payouts from the Cabinet approval releases of the Ministry of Information and Broadcasting and the Ministry of Finance, as numbered.

The FY2024-25 scheme paid 0.15 per cent on person-to-merchant payments up to Rs 2,000 to small merchants (PIB release 2114335, 24 March 2025). Payouts rose from Rs 1,389 crore in FY2021-22 to Rs 3,631 crore in FY2023-24.

The MDR framework announced on 15 September 2026

The Ministry of Finance release of 15 September 2026, “UPI Continues to Remain Free for Peer to Peer Transactions and 96% of Merchant Transactions”, sets out the framework, which it says was “Introduced under the Payment and Settlement Systems Act, 2007, following detailed deliberations by the UPI Steering Committee”. The Department of Financial Services FAQ of the same date gives the start date of 15 October 2026.

Payment typeMDRCap
Person-to-person, any amountNilNot applicable
Person-to-merchant up to Rs 2,000NilNot applicable
Small merchants receiving up to Rs 1 lakh a month by UPI QR (P2PM category)Nil, on all receiptsNot applicable
Person-to-merchant above Rs 2,0000.4 per centRs 300 for payments of Rs 75,000 and above
Railways, telecommunications, insurance, fuel and agricultural inputs, above Rs 2,000Flat Rs 5 per transactionNot applicable
Mutual funds, securities, stockbrokers and dealers0.02 per centRs 300 per transaction

Source: Ministry of Finance, PIB release 2310586, 15 September 2026; Department of Financial Services, FAQs on Merchant Discount Rate on Select UPI (P2M) Transactions, 15 September 2026.

The release states that MDR “is neither a tax nor a charge collected by the Government or NPCI” and is shared among banks, payment service providers and app providers. It says that “approximately 96% of all P2M transactions will remain unaffected”, that banks have been advised to stop merchants passing the charge to customers, that apps “are expressly prohibited from imposing platform fees or hidden charges”, and that 5 per cent of total MDR collections will go into a fund for small-merchant UPI adoption.

NPCI postponed the start on 15 October 2026, the day the charge was due, and said it would take effect after Diwali, according to All India Radio (newsonair, 15 October 2026). No new date had been published by 19 October 2026. Neither the release nor the FAQ names the amending notification or the change to Section 10A of the PSS Act and Section 269SU that would replace the zero-MDR rule of 2020, and no such instrument has been confirmed at a primary source.

For a mutual fund investor, the 0.02 per cent rate, once in force, would be Rs 2 on a Rs 10,000 SIP instalment paid by UPI, and nothing on an instalment of Rs 2,000 or less, which the release keeps free of MDR. The Rs 300 cap is reached at Rs 15 lakh, above the per-transaction UPI limit. The release bars merchants from passing MDR to customers; SEBI has not stated how an AMC is to account for it, whether at the AMC or within a scheme’s total expense ratio.

Refunds, disputes and complaints

A UPI payment that is debited but not credited must be reversed automatically by T+1 day for a transfer and T+5 days for a merchant payment, and after that the bank owes the customer Rs 100 a day without a claim being filed, under RBI circular RBI/2019-20/67 DPSS.CO.PD No.629/02.01.014/2019-20 of 20 September 2019 on harmonised turnaround time.

FailureDeadline for auto-reversalCompensation after the deadline
Transfer debited, beneficiary not creditedT+1 day, by the beneficiary bankRs 100 a day
Merchant payment debited, merchant has no confirmationT+5 daysRs 100 a day

Source: RBI circular DPSS.CO.PD No.629/02.01.014/2019-20, 20 September 2019. T is the day of the transaction.

The complaint route for any other UPI problem, such as a payment to the wrong UPI ID, an unauthorised debit or a refused reversal, starts with the app or the customer’s bank. If the regulated entity rejects the complaint or does not reply within 30 days, the customer can complain to the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme 2021 , in force from 12 November 2021, which covers system participants in payment systems.

A payment pushed to the wrong UPI ID by the payer’s own mistake is not a failed transaction under the 2019 circular, because the debit and credit both completed. Recovery then depends on the beneficiary bank contacting its customer, and the circular’s compensation does not apply.

Security and fraud

UPI’s security rests on two factors held by the payer, the registered device with its SIM and the UPI PIN, and most UPI fraud works by persuading the payer to use both on the fraudster’s behalf rather than by breaking either.

The device binding means a stolen account number or debit card alone does not move money through UPI. The common fraud patterns are social engineering:

  • Collect-request fraud, where a fraudster posing as a merchant, a bank or a government office sends a collect request and tells the victim that entering the PIN will receive money. Entering the PIN on a collect request always pays out.
  • Screen-sharing fraud, where a fake support caller asks the victim to install a remote-access app and then watches the PIN being entered.
  • Fake QR codes, either a sticker pasted over a shop’s code or a QR sent with a claim that scanning it pays the victim. Scanning a QR code only ever pays the code’s owner.
  • SIM swap, where a fraudster obtains a duplicate SIM and re-registers UPI on a new phone, which also needs debit card details or Aadhaar authentication to set a new PIN.

The RBI’s Authentication Mechanisms for Digital Payment Transactions Directions, 2025 (RBI/2025-26/79, 25 September 2025) require compliance by payment system participants by 1 April 2026. NPCI has issued a Comprehensive UPI Information Security Framework (CUISF) 2025 and a Mobile Application Security Framework, according to the Ministry of Finance reply of 20 July 2026.

UPI fraud counts and amounts by financial year were not found in a primary source read for this entry (the Ministry of Finance replies of 11 March 2025 and 20 July 2026 do not give them), so no fraud figure is stated here.

UPI in the capital market

UPI is the compulsory payment route for individual IPO bids up to Rs 5 lakh placed through a broker or other intermediary, a common route for funding a trading account, and one of the two mandate routes for mutual fund SIPs.

UPI ASBA for IPO applications

SEBI introduced UPI as an additional payment mechanism with ASBA by circular SEBI/HO/CFD/DIL2/CIR/P/2018/138 of 1 November 2018, and made it the route for retail applications made through intermediaries from 1 July 2019 by circular SEBI/HO/CFD/DIL2/CIR/P/2019/76 of 28 June 2019. After NPCI raised the IPO limit to Rs 5 lakh on 9 December 2021, SEBI circular SEBI/HO/CFD/DIL2/CIR/P/2022/45 of 5 April 2022 required individual investors bidding up to Rs 5 lakh through a syndicate member, stockbroker, depository participant or registrar to “use UPI” in public issues opening on or after 1 May 2022.

The flow, covered in detail in UPI ASBA and how to approve a UPI mandate for an IPO :

  1. The investor bids through a broker, such as Zerodha , or a bank, entering a UPI ID.
  2. The exchange passes the bid to the issue’s sponsor bank, which sends a one-time block mandate request through NPCI.
  3. The investor approves the mandate in the UPI app with the UPI PIN, before the cut-off on the issue’s closing day.
  4. The investor’s bank blocks the bid amount; the money stays in the account and keeps earning interest.
  5. On allotment, the blocked amount is debited for the shares allotted, and the rest is released.

Bids above Rs 5 lakh, bids by HNIs and QIBs, and any individual bid placed directly with a bank go through bank ASBA with a Self Certified Syndicate Bank , which stays open to individuals through net-banking ASBA . The apps and banks certified for UPI ASBA are listed in UPI ASBA supported apps and banks , and the eligibility rules in who can use UPI ASBA .

Funding a trading account

Brokers accept UPI pay-ins through their payment gateways, which credit the trading account within seconds rather than at the next half-hourly NEFT batch. The procedure on Zerodha is in how to add funds to Zerodha by UPI , and the charges in Zerodha payment gateway fees . Under the framework announced on 15 September 2026, pay-ins above Rs 2,000 fall in the 0.02 per cent capital-market MDR band, borne by the broker, once NPCI’s postponed start takes effect.

Mutual fund SIPs and lump sums

An investor in a mutual fund can pay a lump sum by UPI up to the capital-market category limit, Rs 5 lakh per transaction from 15 September 2025, and register a SIP on a UPI AutoPay mandate. The older NACH e-mandate remains the alternative and is often used for larger instalments. The steps are in how to set up a UPI AutoPay mandate for a mutual fund and, for Zerodha’s Coin, how to start a SIP with UPI AutoPay on Coin .

International reach

UPI is live in 11 countries as of 24 August 2026, for merchant acceptance, cross-border remittance or both, through NPCI International Payments Limited (NIPL), a wholly owned NPCI subsidiary incorporated in April 2020 (PIB release 2302657; Ministry of Finance reply, 20 July 2026).

The 11 countries are the United Arab Emirates, France, Bhutan, Sri Lanka, Nepal, Singapore, Mauritius, Qatar, Cambodia, Greece and the Maldives. The corridors with stated dates:

CountryWhat went liveDateSource
BhutanFirst cross-border UPI deploymentBetween 2020 and 2022PIB factsheet, 24 August 2026
SingaporeUPI-PayNow linkage for remittances, initially up to Rs 60,000 a day21 February 2023RBI press release 2022-2023/1762
CambodiaMerchant acceptance with ACLEDA Bank Plc.June 2026PIB factsheet, 24 August 2026
GreeceCross-border remittances through EurobankJune 2026PIB factsheet, 24 August 2026
MaldivesRemittances linked to the Favara instant payment system30 July 2026PIB factsheet, 24 August 2026

Corridors listed are those with a date in the named source; the other six countries are on the PIB list without a launch date read for this entry.

The UPI-PayNow link was launched by RBI Governor Shaktikanta Das and Monetary Authority of Singapore Managing Director Ravi Menon, in the presence of Prime Ministers Narendra Modi and Lee Hsien Loong, with an initial limit of Rs 60,000 a day, about SGD 1,000. Cross-border payments and remittances by a resident sit under FEMA , which the RBI administers.

Scale and global position

UPI accounted for about 49 per cent of the world’s real-time payment volume in 2024, according to the IMF note “Growing Retail Digital Payments: The Value of Interoperability”, published in June 2025 and cited in the PIB factsheet of 24 August 2026. An earlier PIB release (2114335, 24 March 2025) cited the ACI Worldwide report of 2024 for a 49 per cent share in 2023. Both figures reach this page through PIB, not from the IMF or ACI documents directly.

Annual volume and value, from the Ministry of Finance reply in the Lok Sabha published on 20 July 2026:

Financial yearTransactions (crore)Value (Rs lakh crore)Growth in volume
FY2021-224,595.6184.16Not computed
FY2022-238,371.44139.1582 per cent
FY2023-2413,112.95199.9557 per cent
FY2024-2518,586.60260.5642 per cent
FY2025-2624,161.69314.2330 per cent

Source: Ministry of Finance, PIB release 2286608, 20 July 2026. Growth in volume computed by webnotes.in from the same figures.

Volume growth fell from 82 per cent to 30 per cent over three years, while the absolute addition rose from 3,776 crore to 5,575 crore transactions a year. The average transaction has fallen: Rs 1,831 in FY2021-22 against Rs 1,300 in FY2025-26, on the same figures. PIB states that 86 per cent of merchant payments are below Rs 500. Merchant payments make up 63 per cent of volume and person-to-person transfers 71 per cent of value (PIB release 2302657, 24 August 2026).

Apps and market concentration

Third-party apps carry most UPI traffic, led by PhonePe and Google Pay, with Paytm third; each operates only through sponsor PSP banks. Every major bank also runs a UPI app of its own, and NPCI runs BHIM.

NPCI publishes app-wise market shares and the list of TPAPs with their sponsor banks and handles on its website, which could not be read for this entry, so no app share or handle-to-bank mapping is stated here. NPCI has set a 30 per cent volume cap for any single TPAP, with the compliance deadline extended more than once; the current deadline could not be confirmed at a primary source and is not stated.

The concentration matters to an IPO applicant: a mandate request goes to the app whose UPI ID was entered, so an outage at one app on an issue’s closing day can cost the bid. Why UPI handles are missing on Zerodha IPO and how to fix a UPI mandate timeout cover the failure cases.

UPI is governed by the Payment and Settlement Systems Act 2007, under which NPCI holds its authorisation and the RBI sets payment-system rules, with SEBI rules on top for capital-market use and NPCI’s operating circulars binding member banks and apps.

InstrumentWhat it governs
Payment and Settlement Systems Act 2007Authorisation of NPCI and UPI; Section 10A on MDR
Income-tax Act 1961, Section 269SU; CBDT Circular 32/2019, 30 December 2019Prescribed electronic modes and the zero-MDR rule from 1 January 2020
RBI circular DPSS.CO.OD No.2785/06.08.005/2017-2018, 6 April 2018Storage of payment system data in India only
RBI circular DPSS.CO.PD No.629/02.01.014/2019-20, 20 September 2019Turnaround time and compensation for failed transactions
RBI/2021-22/146, 3 January 2022, updated 4 December 2024Offline small-value payments, including UPI Lite limits
RBI/2025-26/79, 25 September 2025Authentication mechanisms for digital payments, from 1 April 2026
SEBI circulars 2018/138, 2019/76 and 2022/45UPI as the payment mechanism for IPO applications
Reserve Bank - Integrated Ombudsman Scheme 2021Complaints against banks and payment system participants

The data-localisation circular of 6 April 2018 required every payment system operator to store all payment data relating to India in India within six months, report compliance by 15 October 2018 and file a board-approved CERT-In empanelled auditor’s report by 31 December 2018. It applies to NPCI, to every PSP bank and to every app.

The RBI also writes the payment-system rules that sit behind UPI for investors, including the e-mandate framework used for SIPs. NPCI’s own governance and other products are covered separately.

Corrections

  • UPI was not launched publicly on 11 April 2016. That was the pilot with 21 banks; public use began on 25 August 2016.
  • SEBI brought UPI to IPOs by circular SEBI/HO/CFD/DIL2/CIR/P/2018/138 of 1 November 2018, and made it the retail route by SEBI/HO/CFD/DIL2/CIR/P/2019/76 of 28 June 2019. An earlier version of this page cited a “SEBI/HO/CFD/DIL1/CIR/P/2019/62” circular of May 2019, which does not match a circular confirmed at a primary source.
  • UPI complaints do not run through the UMANG app, as an earlier version of this page stated. UMANG is the Ministry of Electronics and Information Technology’s government-services app; UPI complaints go to the app, the bank and then the RBI Ombudsman.
  • The zero MDR was not an RBI decision. It came from Section 10A of the PSS Act and Section 269SU of the Income-tax Act 1961 from 1 January 2020.
  • UPI does not have one flat Rs 1 lakh limit. IPO, tax, hospital, education, capital-market and insurance payments carry Rs 5 lakh per transaction.
  • The UPI MDR did not start on 15 October 2026. NPCI postponed it that day to after Diwali.

Frequently asked questions

Who runs and regulates UPI?
UPI is run by the National Payments Corporation of India (NPCI), which operates it as a payment system authorised by the Reserve Bank of India under the Payment and Settlement Systems Act 2007. The RBI sets limits and authentication rules; NPCI writes the operating circulars that banks and apps follow.
When was UPI launched?
NPCI launched UPI on a pilot basis on 11 April 2016 with 21 member banks, at an event in Mumbai with RBI Governor Raghuram Rajan. Banks began publishing UPI apps on the Google Play Store from 25 August 2016, which government sources treat as the public launch.
What is the UPI transaction limit?
Person-to-person UPI is limited to Rs 1 lakh. From 15 September 2025, NPCI allows Rs 5 lakh per transaction and Rs 10 lakh a day to verified merchants in capital markets and insurance. IPO bids, RBI Retail Direct, tax, hospitals and education carry Rs 5 lakh.
What is the UPI limit for an IPO application?
Rs 5 lakh. NPCI raised it from Rs 2 lakh by circular NPCI/UPI/OC No. 127/2021-22 of 9 December 2021, and SEBI circular SEBI/HO/CFD/DIL2/CIR/P/2022/45 of 5 April 2022 made UPI compulsory for individual bids up to Rs 5 lakh placed through an intermediary, in issues opening from 1 May 2022.
Is UPI free to use?
UPI is free for the person paying. A Ministry of Finance release of 15 September 2026 states that every person-to-person transfer stays free and merchant payments up to Rs 2,000 carry no merchant discount rate. Any MDR falls on the merchant, and apps are barred from adding platform fees.
Has the UPI MDR from 15 October 2026 started?
No. The government announced a 0.4 per cent MDR on merchant payments above Rs 2,000 from 15 October 2026, capped at Rs 300, but NPCI postponed it on 15 October 2026 to after Diwali, All India Radio reported. No new start date had been published by 19 October 2026.
Do mutual fund and broker payments through UPI attract MDR?
Not yet. The framework announced on 15 September 2026 sets 0.02 per cent, capped at Rs 300, on payments to mutual funds, stockbrokers and dealers above Rs 2,000, but NPCI postponed its start on 15 October 2026. Once in force, the merchant bears it.
Which UPI payments stay free for small shops?
Under the Ministry of Finance framework of 15 September 2026, small merchants and street vendors receiving up to Rs 1 lakh a month through UPI QR codes in the person-to-person-merchant (P2PM) category keep zero MDR on all receipts, and payments of Rs 2,000 or less are free for every merchant.
How long does a failed UPI refund take?
Under RBI circular DPSS.CO.PD No.629/02.01.014/2019-20 of 20 September 2019, a UPI transfer debited but not credited must be reversed by T+1 day, and a merchant payment without confirmation by T+5 days. After that, the bank owes Rs 100 a day of delay, without a claim.
Where do I complain about a UPI transaction?
Complain first to the bank or the UPI app used. If the bank rejects the complaint or does not reply within 30 days, the customer can approach the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme 2021, which covers payment system participants.
What is UPI Lite?
UPI Lite is an on-device balance for small payments made without entering a UPI PIN. Under the RBI framework for small value digital payments in offline mode, as updated on 4 December 2024, a payment can be up to Rs 1,000 and the balance can hold up to Rs 5,000.
What is UPI 123Pay?
UPI 123Pay lets feature-phone users pay through UPI without a smartphone or internet app, by an interactive voice response number, a feature-phone app, a missed call or a proximity sound payment. It was launched on 8 March 2022, and its per-transaction limit was raised to Rs 10,000 in 2024.
What is UPI Circle?
UPI Circle is NPCI’s delegated-payments feature, introduced in 2024 after the RBI proposed delegated payments in its statement of 8 August 2024. A primary user lets a secondary user, such as a family member, pay from the primary user’s bank account within limits the primary user sets.
Can I pay in other countries with UPI?
Yes, in 11 countries as of 24 August 2026: the UAE, France, Bhutan, Sri Lanka, Nepal, Singapore, Mauritius, Qatar, Cambodia, Greece and the Maldives, according to PIB. Some corridors cover merchant payments, others only cross-border remittances, such as Greece through Eurobank and the Maldives through its Favara system.
Can I use UPI for a SIP?
Yes. A recurring UPI mandate, UPI AutoPay, debits each SIP instalment from the linked account on the due date once the investor has approved the mandate with the UPI PIN. It sits alongside the older NACH e-mandate route; the investor chooses one when registering the SIP.
Is UPI the same as IMPS?
No. IMPS, launched by NPCI in 2010, moves money using an account number and IFSC or a mobile number and MMID. UPI adds an address layer, the UPI ID, a common app interface, collect requests and mandates. Both run on NPCI’s switch and settle between banks through the RBI.
How much of the world's real-time payments go through UPI?
About 49 per cent of global real-time payment volume in 2024, according to the IMF note Growing Retail Digital Payments: The Value of Interoperability, published in June 2025, as cited by PIB on 24 August 2026. The figure counts transactions, not rupee value.
Does the government pay banks for UPI?
Yes, through an incentive scheme for RuPay debit cards and low-value BHIM-UPI merchant payments. Payouts were Rs 1,389 crore in FY2021-22, Rs 2,210 crore in FY2022-23 and Rs 3,631 crore in FY2023-24. For FY2024-25 the Cabinet approved Rs 1,500 crore, for UPI only, on 19 March 2025.
What authentication does a UPI payment need?
A standard UPI payment needs the registered device and SIM plus the UPI PIN; small UPI Lite payments skip the PIN. Since 2025 NPCI also allows on-device biometric approval and Aadhaar face authentication to set a PIN. RBI authentication directions of 25 September 2025 apply from 1 April 2026.

See also

External references

References

  1. Ministry of Finance, reply in the Lok Sabha on UPI transactions, PIB release 2286608, 20 July 2026.
  2. Press Information Bureau, UPI Completes 10 Years of Digital Payments Revolution, release 2302657, and factsheet UPI: Transforming India’s Payment Landscape, 24 August 2026.
  3. Ministry of Finance, UPI Continues to Remain Free for Peer to Peer Transactions and 96% of Merchant Transactions, PIB release 2310586, 15 September 2026; Department of Financial Services, FAQs on Merchant Discount Rate on Select UPI (P2M) Transactions, 15 September 2026; All India Radio, NPCI postpones implementation of MDR on select Person-to-Merchant UPI transactions, newsonair, 15 October 2026.
  4. CBDT Circular No. 32 of 2019, 30 December 2019, on Section 269SU of the Income-tax Act 1961 and Section 10A of the Payment and Settlement Systems Act 2007.
  5. Reserve Bank of India, Statement on Developmental and Regulatory Policies, 8 December 2023 (RBI Bulletin, 20 December 2023); Governor’s Statement, 8 August 2024, paras 34 and 35 (RBI Bulletin, 19 August 2024).
  6. Reserve Bank of India, circular RBI/2019-20/67 DPSS.CO.PD No.629/02.01.014/2019-20, Harmonisation of Turn Around Time (TAT) and customer compensation for failed transactions using authorised Payment Systems, 20 September 2019.
  7. Reserve Bank of India, RBI/2021-22/146 CO.DPSS.POLC.No.S1264/02-14-003/2021-2022, Framework for Facilitating Small Value Digital Payments in Offline Mode, 3 January 2022, updated 4 December 2024; RBI/2025-26/79, Authentication mechanisms for digital payment transactions Directions, 2025, 25 September 2025; RBI/2017-18/153 DPSS.CO.OD No.2785/06.08.005/2017-2018, Storage of Payment System Data, 6 April 2018.
  8. SEBI circulars SEBI/HO/CFD/DIL2/CIR/P/2018/138, 1 November 2018; SEBI/HO/CFD/DIL2/CIR/P/2019/76, 28 June 2019; SEBI/HO/CFD/DIL2/CIR/P/2022/45, 5 April 2022; and NPCI/UPI/OC No. 127/2021-22, 9 December 2021; All India Radio, UPI Raises Daily P2M Payment Limit To Rs 10 Lakh, newsonair, 15 September 2025.
  9. Urjit R. Patel, Innovation in Retail Payments, speech at the launch of UPI 2.0, Mumbai, 16 August 2018 (RBI Bulletin, 11 September 2018).
  10. Reserve Bank of India, press release 2022-2023/1762, launch of UPI-PayNow linkage, 21 February 2023; PIB releases 1781727 (15 December 2021), 1890314 (11 January 2023), 2112771 (19 March 2025) and 2114335 (24 March 2025) on the incentive scheme.

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